Victoria Workman
Summary
Knowledgeable and dedicated customer service professional with extensive experience in tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Client Success Specialist
Five Lakes Law Group
05.2023 - Current
- Created customer support strategies to increase customer retention.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Advocate II
Carvana
02.2020 - 03.2023
- Operated car hauler to ensure prompt delivery of customers' vehicles, while providing exceptional customer service by addressing inquiries and facilitating on-site signature processing.
- Thoroughly review and verify documentation from myself and fellow advocates for absolute precision prior to dispatch."
- Sought ways to improve processes and services provided.
- Aided in inventory management by assisting Lot Attendants in locating an average of 4 to 10 vehicles daily, utilizing the Cartower system to locate vehicles not present on the lot. Utilized the company's inventory database to track and identify the precise locations of vehicles, ensuring timely deliveries and vehicle repositioning
- Facilitated comprehensive training and onboarding for approximately 2 to 5 new advocates each quarter. Conducted thorough instruction on essential areas such as hauler test drives, company policies, car detailing, and meticulous paperwork procedures.
- Maintained an average 76 drivescore through Motive trucking system, keeping in top 20% of company drivescores.
- Thrived in a self-directed work environment, demonstrating exceptional autonomy in managing time effectively and adapting to assigned tasks as required.
Sales Associate
Orangetheory Fitness
05.2018 - 04.2021
- Consistently initiated 80-100 outbound phone calls per shift to engage prospects, extending invitations for them to experience a complimentary class at the studio
- Performed front desk operations encompassing proficient phone handling, member transactions, and meticulous upkeep of a clean and organized lobby area
- Developed and actively engaged in strategic marketing initiatives for the studio, including organizing and participating in events such as 5Ks, pre-launch activities, and community festivals, aimed at enhancing brand visibility and expanding outreach efforts
- Provided training and mentorship to four newly hired front desk employees during my tenure at the studio, ensuring their successful integration into their roles.
- Consistently achieved and surpassed monthly membership sales targets, securing 5 or more premier memberships and facilitating a minimum of 20 successful introductions per month.
- Engaged with customers to build rapport and loyalty.
Recruitment Manager
Girl Scouts of Historic Georgia
06.2015 - 10.2019
- Devised effective recruitment strategies across a wide-ranging 10-county territory, strategically targeting and attracting female youth and adult members to the organization.
- Conducted comprehensive training sessions for volunteers, equipping them with the necessary skills and knowledge to assume troop leadership roles. Assisted in the establishment and organization of their troops, ensuring a smooth transition before transitioning to retention.
- Oversaw the process of troop formation and the strategic placement of both volunteers and girls into suitable troop configurations following registration
- Cultivated relationships and forged partnerships with diverse organizations and businesses within the local area, facilitating access to meeting venues, securing event assistance, and establishing other collaborative initiatives to support and empower troops
- Consistently met and surpassed recruitment benchmarks throughout my tenure at this organization, effectively driving and exceeding targeted goals for attracting new members and expanding organizational reach.
Education
Bachelor of Arts - English
Columbia College
Columbia, SC08.2012
Skills
- Salesforce
- Microsoft Office
- Customer Service
- Employee Training and Moral
- DOT Med Card
- Training and Facilitating
- Customer Retention
- Customer Account Management
- Promotions and Marketing Strategies
- Membership Inquiries and Renewals
Timeline
Client Success Specialist
Five Lakes Law Group
05.2023 - Current
Customer Advocate II
Carvana
02.2020 - 03.2023
Sales Associate
Orangetheory Fitness
05.2018 - 04.2021
Recruitment Manager
Girl Scouts of Historic Georgia
06.2015 - 10.2019
Bachelor of Arts - English
Columbia College
Similar Profiles
Cartrell FusilierCartrell Fusilier
Electronic Data Interchange Analysist at Five Lakes Law GroupElectronic Data Interchange Analysist at Five Lakes Law Group
Jesseca LendzionJesseca Lendzion
Insurance Operations Manager at Great Lakes Psychology GroupInsurance Operations Manager at Great Lakes Psychology Group
Madison HamiltonMadison Hamilton
Registered Dental Hygienist at Great Lakes Family Dental GroupRegistered Dental Hygienist at Great Lakes Family Dental Group