Victoria Yearwood
Flippin,AR
Overview
4
4
years of professional experience
Work History
Food Service Manager
Cotter and Flippin schools
Flippin
08.2020 - Current
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Monitored quality of dishes served by tasting them periodically throughout the day.
- Rotated and replenished products in display cases.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Conducted weekly employee meetings to discuss performance issues and training opportunities.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Skills
- Hiring standards
- Production records
- Department growth
- Purchasing
- Hiring procedures
- Kitchen operations management
- Food presentation
- Recipe creation
- Staff motivation
- Table service
- Food storage
- Nutrition
- Portion control
- Menu design
- Food safety management
- Performance evaluations
- Sales leadership
- Quality control
- Ordering supplies
- Regulatory compliance
- Service records
Timeline
Food Service Manager
Cotter and Flippin schools
08.2020 - Current