Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Victoria Zhang

San Jose,CA

Summary

Customer-focused professional with experience in server and retail roles, bringing strong communication, multitasking, and time-management skills to a healthcare setting. Proven ability to manage front-facing responsibilities, handle inquiries professionally, and maintain accuracy in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Server

Siam Station
Cupertino, CA
10.2023 - Current
  • Delivered high-quality customer service in a fast-paced, high-volume environment, ensuring a positive and professional experience for all guests.
  • Managed waitlists, coordinated seating arrangements, responded to inquiries, and directed individuals appropriately while handling multiple tasks simultaneously.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail, including order handling, timing, and follow-through.
  • Collaborated with kitchen staff to streamline communication and improve service efficiency.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a calm, patient-focused demeanor when handling complaints, special requests, and time-sensitive situations.

Retail Sales Associate

Skin & Glory
San Francisco, CA
02.2019 - 06.2021
  • Demonstrated strong time management by prioritizing tasks to support smooth daily operations
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Education

GED -

General Education Development
San Francisco, CA

Associate of Science -

De Anza College
Cupertino, CA
07-2027

Skills

  • Customer service
  • Professional patient-facing communication
  • Prioritizing time-sensitive responsibilities
  • Working effectively in team-based environments
  • Computer Proficiency

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional

Timeline

Server

Siam Station
10.2023 - Current

Retail Sales Associate

Skin & Glory
02.2019 - 06.2021

GED -

General Education Development

Associate of Science -

De Anza College
Victoria Zhang