Victoria Zickas
Troy,NY
Summary
Dependable service professional known for having problem-solving skills and maintaining composure during high-stress situations. Focus on customer satisfaction and team performance drives success and fosters a healthy work environment. Provides effective and consistent communication between management and staff to ensure service efficiency.
Overview
6
6
years of professional experience
Work History
Service Professional/Restaurant Server
Darden Restaurants, Olive Garden
Albany, NY
11.2021 - Current
- Resolved customer complaints thoroughly and quickly to maintain positive dining experiences.
- Monitored food quality and service consistency to uphold high standards during shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new staff on service standards and company policies; including food safety protocols.
- Maintained cleanliness and organization of dining area/kitchen area throughout shifts.
- Maintained positive working relationship with fellow staff and management.
- Assigned tasks to team members based on their skillset and experience level.
- Provided coaching to excel in employee performance and service quality.
Host/To-Go Server
Buca Di Beppo
Albany, NY
11.2020 - 05.2021
- Greeted guests warmly and ensured a positive dining experience.
- Managed reservations and coordinated seating arrangements efficiently.
- Organized and tracked to-go orders while maintaining accuracy.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Maintained cleanliness of the host station and waiting area.
- Trained new hosts on company policies and customer service standards.
- Managed incoming calls during busy shifts.
- Built positive relationships with other front-of-house and kitchen staff.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Education
Bachelor of Arts - English (Focus in Creative Writing)
SUNY At Albany
Albany, NY12-2024
Skills
- Menu knowledge
- Time management
- Food safety
- Customer relationship management
- Team collaboration
- Complaint resolution
- Problem solving
- Effective communication
- Task delegation
- Multitasking
- Interpersonal skills
- Performance management
Timeline
Service Professional/Restaurant Server
Darden Restaurants, Olive Garden
11.2021 - Current
Host/To-Go Server
Buca Di Beppo
11.2020 - 05.2021
Bachelor of Arts - English (Focus in Creative Writing)
SUNY At Albany