Certifications
Victoria Zumarraga
Miami,USA
Summary
Global brand builder with over a decade of leadership and coordination expertise, excelling in operations management and customer service. Skilled in leveraging CRM and sales analytics tools such as Zendesk and Salesforce to drive operational excellence and continuous improvement. A multilingual leader committed to fostering innovation and optimizing processes through advanced analytical skills, enhancing brand education and knowledge on a global scale.
Overview
2
2
11
11
years of professional experience
Work History
Client Success Lead
Shopify
06.2024 - 08.2025
- Advised clients on improving their online customer journey, helping them streamline workflows and increase engagement.
- Used customer insights and behavior trends to identify growth opportunities and recommend practical, realistic strategies.
- Helped clients adopt new tools and processes smoothly by creating simple, easy-to-follow onboarding and training materials.
- Worked closely with cross-functional partners to remove friction points and support long-term customer success.
- Remote
Business Development Coordinator
Fisker Automotive
08.2023 - 04.2024
- Collaborated with clients to resolve issues, enhancing satisfaction and communication clarity.
- Streamlined tech support by liaising with vendors, boosting customer satisfaction.
- Led engagement initiatives to optimize customer experience and efficiency.
- Analyzed customer trends to identify upselling opportunities, refining processes.
- Coordinated with vendors to address service needs, reducing delays and fostering relationships.
- Remote
Account Coordinator Supervisor
Touch of Modern
12.2022 - 07.2023
- Led and coached a remote team of Account Coordinators, creating a culture of collaboration, creativity, and accountability.
- Partnered with marketing to produce engaging, product-focused email content and promotional campaigns.
- Leveraged analytics to track engagement metrics and fine-tune communication strategies for maximum reach.
- Mentored team members on client communication best practices, improving customer satisfaction and retention rates.
- Developed training materials and streamlined onboarding processes to ensure consistent, brand-aligned communication.
- Remote
Operations Manager
Nordstrom
07.2019 - 05.2022
- Oversaw inventory management, ensuring optimal stock levels and enhancing customer satisfaction.
- Led teams to elevate service standards, fostering customer loyalty and driving revenue growth.
- Utilized data analytics to refine sales strategies and identify improvement opportunities.
- Optimized supply chain operations, reducing delivery times and operational costs.
- Implemented data-driven solutions to address sales slowdowns, resulting in increased revenue.
- Remote
Customer Service Supervisor
The Home Depot
Miami, FL
10.2014 - 06.2019
- Supervised customer service training, boosting team efficiency and service quality.
- Enhanced customer loyalty with personalized programs, improving retention rates.
- Collaborated with management to streamline processes, optimizing customer experience.
- Implemented creative engagement strategies, significantly increasing customer satisfaction.
- Mentored and trained team members in customer service best practices, equipping them with skills to resolve inquiries and uphold company standards.
Education
Bachelor's Degree - Finance and Marketing
University of Central Florida
Orlando, Florida05.2018
High School Diploma - College Credits
Miami Sunset Senior High School
Miami, Florida06.2014
Certification
- IBM Data Analyst Professional Certificate - Coursera (Jan 2024 – Apr 2024)
- Microsoft Business Analyst Professional Certificate - Coursera (May 2022 – Jul 2022)
Timeline
Client Success Lead
Shopify
06.2024 - 08.2025
Business Development Coordinator
Fisker Automotive
08.2023 - 04.2024
Account Coordinator Supervisor
Touch of Modern
12.2022 - 07.2023
Operations Manager
Nordstrom
07.2019 - 05.2022
Customer Service Supervisor
The Home Depot
10.2014 - 06.2019
High School Diploma - College Credits
Miami Sunset Senior High School
Bachelor's Degree - Finance and Marketing
University of Central Florida