Victoria DePasquale

(Career Break from June 2021-September 2022)

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Maintained and operated espresso machines, blenders, coffee pots and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Cleaned counters, machines, utensils and seating areas daily.
• Maintained supply levels in counter and customer areas to meet typical demands.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Developed and demonstrated skillful and creative latte art to engage customers.
• Set and achieved goals for professional development and advancement.
• Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
• Upsold specialty items with beverages, increasing store sales.

• Prepared healthy, age-appropriate snacks and meals.
• Identified warning signs of emotional and developmental problems in children.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Engaged with children on individual basis to build positive relationships.
• Communicated positively with children and guardians.
• Played games, worked on puzzles and read books to young children.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
• Taught children to organize toys, wash hands and share by leading by example.
• Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
• Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
• Monitored children's play activities to verify safety.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Checked identification for proof-of-age for alcohol and tobacco sales.