Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

VICTORIA HERNANDEZ

Medical Assistant
Chicago,IL

Summary

Focused professional, motivated to deliver a seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, drawing blood samples, and preparing treatment rooms for examinations. I effectively coordinated patient scheduling and enhanced clinical support, ensuring a seamless healthcare experience. Experienced with electronic recordkeeping and insurance documentation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Assistant

Midwest Express Urgent Care
Chicago
10.2024 - Current
  • Assisted healthcare providers with patient examinations and medical procedures.
  • Collected and documented patient medical histories and vital signs accurately.
  • Coordinated patient scheduling and managed appointment logistics efficiently.
  • Administered injections, medications, and basic lab tests as directed by physicians.
  • Maintained the cleanliness and organization of examination rooms and medical supplies.
  • Handled patient inquiries professionally, demonstrating empathy and understanding.
  • Adhered consistently to HIPAA regulations for safeguarding confidential patient information.
  • Documented notes during patient visits to ensure accurate medical records.

Nursing Assistant

Lurie Children's Hospital Of Chicago
Chicago
09.2022 - 09.2024
  • Assisted nursing staff with daily patient care and hygiene tasks.
  • Monitored patient vital signs, and reported changes to the nursing staff.
  • Supported patients with mobility and physical activities as needed.
  • Maintained the cleanliness of patient rooms and common areas in the facility.
  • Documented patient information accurately in electronic health records systems.
  • Collaborated with multidisciplinary teams to support patient needs and well-being.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Demonstrated respect and regard for the dignity of patients, families, and fellow employees to promote a professional, responsible, and courteous environment.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Protected the patient, self, and others from injury during transfers, lifts, and transports by using proper equipment and body mechanics.
  • Answered signal lights, bells, and requests for service to assist with patient services fulfillment.
  • Looked for physical, emotional, and symptomatic changes in the patient's condition, and obtained necessary care for medical concerns.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Ensured that all equipment was functioning properly before use.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Assisted with lifting patients to move on or off beds, examination tables, and surgical tables.

Print Room Operator

Ruggable
Chicago
03.2022 - 09.2022
  • :
  • 1. Operated printing machinery to consistently produce high-quality fabric designs.
  • 2. Monitored print quality and adjusted settings for uniformity and precision.
  • 3. Conducted equipment maintenance to maintain peak operational performance.
  • 4. Assisted in troubleshooting to reduce downtime during shifts.
  • 5. Ensured compliance with industry standards, safety regulations, and company policies.
  • 6. Managed inventory of consumables, ordering replacements when needed.
  • 7. Calibrated printers according to manufacturer specifications before each job.

Sales Support Specialist

Morphe
Schaumburg
11.2021 - 03.2022
  • Coordinated sales orders and inventory management across retail and online platforms.
  • Facilitated effective solutions for customer product inquiries.
  • Managed communication between sales representatives and customers to ensure seamless service.
  • Processed customer orders, exchanges, and returns while keeping customers updated on progress.
  • Participated in weekly team meetings to strategize for goal achievement.
  • Resolved order issues by consulting relevant departments promptly.
  • Inventoried stock and requisitioned new inventory as needed.
  • Arranged merchandise displays to enhance sales effectiveness.

Retail Sales Manager

Carter's
Chicago
11.2016 - 11.2021

Managed daily store operations, ensuring compliance with company policies.

  • Trained and mentored new staff on effective sales techniques and customer service skills.
  • Developed visual merchandising strategies to enhance product visibility and display.
  • Analyzed sales data to identify trends, adjusting inventory levels accordingly.
  • Handled customer inquiries, complaints, and returns to ensure satisfaction.
  • Scheduled staffing, conducted interviews, and provided comprehensive training for new hires.
  • Maintained inventory accuracy by reconciling stock counts and discrepancies.
  • Monitored employee performance, providing feedback to enhance productivity.

Education

Associate of Science - Medical Informatics

Malcolm X College
Chicago, IL
12-2023

High School Diploma -

Phoenix Military Academy
Chicago, IL
01.2014

Skills

  • Self-motivation
  • Conflict resolution
  • Organizational skills
  • Team leadership
  • Verbal and written communication
  • Goal achievement
  • High energy
  • Diligence
  • Adaptability
  • Team collaboration
  • Customer service focus
  • Merchandising expertise
  • Product knowledge
  • Flexible scheduling
  • Multitasking efficiency
  • Vital sign monitoring
  • Patient scheduling
  • Medication administration
  • Electronic health records proficiency
  • Medical terminology knowledge
  • Attention to detail
  • Time management skills
  • Clinical support expertise
  • Patient care focus
  • Data entry proficiency

Languages

English
Professional
Spanish
Limited

Certification

  • Certified Nursing Assistant
  • CPR

Affiliations

  • Photography
  • Bike riding
  • Candle making
  • Baking
  • Drawing
  • Crafting
  • Hiking

References

References available upon request.

Timeline

Medical Assistant

Midwest Express Urgent Care
10.2024 - Current

Nursing Assistant

Lurie Children's Hospital Of Chicago
09.2022 - 09.2024

Print Room Operator

Ruggable
03.2022 - 09.2022

Sales Support Specialist

Morphe
11.2021 - 03.2022

Retail Sales Manager

Carter's
11.2016 - 11.2021

Associate of Science - Medical Informatics

Malcolm X College

High School Diploma -

Phoenix Military Academy
VICTORIA HERNANDEZMedical Assistant
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