Victorian Adams
Williams-Sonoma, Inc.
Lillington,NC
7
years of professional experience
Dedicated Contact Center Representative with over 6 years of customer service experience and strong conflict resolution skills. Demonstrates reliability and relationship-building strengths in customer-centric roles. Maintains accurate records and adheres to established policies while efficiently managing high call volumes in fast-paced environments.
Work History
Customer Service Representative
9 Months- Managed inbound calls, consistently meeting daily and monthly metric goals
- Worked inbound calls, with daily and monthly metric goals
- Monitored customer order status using multiple systems to provide timely delivery updates
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels
- Kept records of the customer's order status, working with several systems to provide an adequate and prompt timeframe for deliveries
- Worked remotely to support customer service operations
Customer Service Representative
1 Year 9 Months- Ensured customer information security by adhering to data protection and confidentiality policies
- Utilized multiple computer applications to efficiently assist customers during interactions
- Navigated multiple computer applications while conversing with customers
- Protected client information by following strict confidentiality protocols.
- Managed medical records for healthcare plans, maintaining accuracy and compliance
- Remotely worked with patient care systems such as Epic and MyChartFinder
Deli Clerk
2 Years 3 Months- Served customers and provided assistance
- Maintained cleanliness in deli area
- Cooked food and prepared deli for breakfast, lunch, and dinner service
Cashier
1 Year- Collected payments/provided accurate change
- Collected payments and provided accurate change to ensure smooth transaction process
- Completed daily recovery tasks to maintain clean and organized areas for optimal customer experience
- Collaborated with front-end staff to assist customers and enhance service efficiency
- Wrapped items securely to prevent damage during transport and bagged purchases properly to prevent merchandise breakage
Education
High School Diploma
- Received CTE Certificate
- Graduated with honors
- GPA: 3.5 GPA
- National Technical Honor Society Member
- cum laude graduate
Bachelor of Science - Pre-Law
Skills
Client relations
Active listening
Data entry
Communication skills
Computer literacy
Problem solving
Time management
Food preparation
Team collaboration
CRM Software
Call handling
Timeline
Customer Service Representative
Williams-Sonoma, Inc.
09.2025 - 06.2026Read More
Customer Service Representative
Datavant (formerly Ciox Health)
03.2023 - 12.2024Read More
Deli Clerk
Carlie C's IGA
08.2020 - 11.2022Read More
Cashier
Wendy's
08.2019 - 08.2020Read More
Harnett Central High School
High School Diploma
Read More
Campbell University
Bachelor of Science from Pre-Law
Read More