Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoriano hurtado

Donna

Summary

Dedicated customer service professional with over 12 years of experience in resolving inquiries and implementing process enhancements. Skilled in active listening and data analysis, contributing to increased customer satisfaction and operational efficiency.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

T-Mobile
Mission, TX
11.2013 - 05.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new team members on company policies and customer service protocols.
  • Implemented process improvements that enhanced overall customer satisfaction ratings.
  • Collaborated with cross-functional teams to streamline service delivery and operational efficiency.
  • Analyzed customer feedback to identify trends and inform product enhancements.

Sales Associate

Ticketmaster
Pharr, TX
03.2008 - 08.2013
  • Enhanced customer engagement through effective communication and personalized service.
  • Managed ticket sales processes using advanced point-of-sale systems to ensure accuracy.
  • Developed product knowledge to assist customers in selecting suitable events and experiences.
  • Collaborated with team members to streamline operations and improve customer satisfaction ratings.

Education

High School Diploma -

Edcouch Elsa High School
Elsa, TX
05-2004

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution

Timeline

Customer Service Representative

T-Mobile
11.2013 - 05.2026

Sales Associate

Ticketmaster
03.2008 - 08.2013

High School Diploma -

Edcouch Elsa High School