Victoria Raine
Richmond,Virginia
Summary
Self-motivated individual who is project-oriented. Excellent problem solving skills and an ability to adapt to stressful situations. Reliable and works well in group settings or individually. Experience in management roles with up to 400 . Ability to communicate in multiple methods, ensuring goals are met. Skilled at dealing with the general public and handling emotionally struggling persons in a tactful manner. Adept communicator and planner with strong judgement and critical thinking abilities.
Overview
12
12
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Front Office Coordinator
Strater Hotel
01.2023 - Current
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and procedures.
- Collaborated with cross-functional teams to develop innovative strategies for achieving project goals within tight deadlines.
- Monitored progress towards established goals throughout the duration of projects, adjusting timelines or reallocating resources when necessary to stay on track for success.
- Maintained high standards of professionalism in all group interactions by modeling effective communication skills and respectful behavior towards colleagues.
- Optimized group sales package offerings by conducting regular competitor analysis and market research-ensuring competitive edge in industry.
- Streamlined internal processes for improved team efficiency and communication.
- Forged strategic partnerships with local businesses and organizations to expand reach within the community-increasing exposure for both parties.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Deputy Sheriff
La Plata County Sheriff's Office
06.2021 - 12.2022
- Served court documents and completed civil process duties for cases.
- Observed jail and inmate activity to maintain order and safety of inmates and guards.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Drafted reports detailing incidents and safety violations.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and inmates.
Law Enforcement Academy
Colorado POST
01.2021 - 05.2021
Admissions Counselor
Principia College
12.2019 - 12.2020
- Assess student interests and skills and provided strategic information about pursuing suitable courses.
- Review admissions applications and evaluate student credentials, both domestic and international.
- Explain institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Monitor social media and online sources for industry trends.
Special Projects Consultant
Source Support
09.2019 - 12.2019
- Assisted in creation of pre-season marketing plans to support department and divisional strategies.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Collaborated with team members to help expand marketing channels.
- Assisted in research support of data processing operations for large survey research projects.
- Designed and presented social media campaign ideas.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Performed basic mathematical calculations to check weights and dimensions of shipments.
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
Family Caregiver
Family
01.2019 - 09.2019
- Assisted family with bathing, grooming, dressing, and oral hygiene care in private residence.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Kept household areas clean and well-stocked, ran errands, managed laundry, and completed weekly grocery shopping.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Handled incoming mail, bills, and invoices and completed appropriate actions.
- Kept family mentally alert by entertaining, conversing, and reading aloud to them.
Barista Manager
Siren's Java and Tea
07.2018 - 01.2019
- Balanced cash register, conducted opening and closing tasks, and took inventory.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Elevated customer loyalty by using strong communication and patience abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote positive environment.
- Learned every menu preparation and numerous off-label drinks and food items to meet all customer needs.
Program Supervisor/Assistant Director
National Leadership Council
06.2016 - 07.2018
- Managed program expenses.
- Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
- Processed monthly expense reports; tracked event expenses; reconciled expense reports.
- Reviewed the distribution of scholarships with the NLC director.
- Facilitated the application process for new classes.
- Organized applications and references; scheduled and conducted interviews; communicated with applicants.
- Mediated between teens, parents, class leaders, and mentors.
- Provided training and assistance for NLC class leaders and mentors.
- Developed and organized routine and special programming by factoring in slot timing, demographics, and other important parameters.
- Identified program risks and developed mitigation plans.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Men's Rugby Team Manager
Principia College
07.2012 - 05.2016
- Coordinated team travel and accommodations
- Supported the coach in maintaining annual budget.
- Managed tournament paperwork and administrative tasks.
- Managed online booking inquiries and assisted team players and travel partners with questions throughout entire booking cycle.
Education
Bachelor of Arts - Mass Communication and Spanish
Principia College
Elsah, ILSkills
Data analysisundefined
Accomplishments
- Certifications: Peace Operations Specialized Training (POST); OSHA; Food Handling.
- Awards: Congressional Award Gold Medal; Barry Smith Award
Certification
National Seminar Training: Managing Multiple Projects and Priorities
Interests
Foreign Languages
Traveling
Timeline
Front Office Coordinator
Strater Hotel
01.2023 - Current
Deputy Sheriff
La Plata County Sheriff's Office
06.2021 - 12.2022
Law Enforcement Academy
Colorado POST
01.2021 - 05.2021
Admissions Counselor
Principia College
12.2019 - 12.2020
Special Projects Consultant
Source Support
09.2019 - 12.2019
Family Caregiver
Family
01.2019 - 09.2019
Barista Manager
Siren's Java and Tea
07.2018 - 01.2019
Program Supervisor/Assistant Director
National Leadership Council
06.2016 - 07.2018
Men's Rugby Team Manager
Principia College
07.2012 - 05.2016
Bachelor of Arts - Mass Communication and Spanish
Principia College
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