VICTORIO CURLEY
Albuquerque,NM
Summary
Information Assurance and IT Support Technician with 9 years of experience supporting enterprise, classified, and tactical information technology environments. Currently pursuing a Bachelor of Science in Information Security & Assurance through Purdue University Global, expanding cybersecurity knowledge in network defense, ethical hacking, intrusion detection and incident response, digital forensics, Linux security, security policy, and Python programming.
Overview
1
1
Certification
9
9
years of professional experience
Work History
IT/IA Technician
Global Resource Solution
01.2024 - Current
- Perform vulnerability assessments and support risk-management strategies to strengthen security posture on a standalone classified system.
- Maintain compliance with established information assurance policies, procedures, and security requirements.
- Provide technical support through phone, email, and chat while troubleshooting hardware, software, account, and system issues.
- Conduct testing and analysis to identify system problems and improve system performance.
- Support cybersecurity awareness by providing users with security training and educational guidance.
- Collaborate with senior leadership on strategic planning initiatives involving information assurance and organizational security requirements.
- Train technicians on standard operating procedures to promote consistent technical and security practices.
- Configure and maintain user accounts and system access.
IT/IA Technician
Mantech International Corp
10.2022 - 01.2024
- Refurbished, configured, and supported computer systems and peripherals, including workstations, monitors, and printers.
- Established and maintained user accounts and appropriate client system access.
- Diagnosed hardware and software issues and provided technical support to maintain operational availability.
- Conducted regular maintenance on machinery, enhancing performance and extending lifespan of critical assets.
Signal Support Specialist (25U)
US Army Reserve
09.2021 - 09.2022
- Installed and maintained signal support equipment, communications systems, networks, wiring, and computer hardware.
- Trained more than 20 users on connecting to and operating Local Area Networks (LANs) and Wide Area Networks (WANs).
- Troubleshot radio, wire, network, and battlefield automated systems to restore communications services.
- Maintained accountability and conducted maintenance inspections of assigned communications equipment.
Client Support Technician
TekSynap
04.2021 - 09.2022
- Provided Tier 1 desktop and technical support to nontechnical internal users.
- Processed more than 50 technical support requests per week involving Microsoft Office, hardware, software, and workstation issues.
- Configured computer hardware, devices, and software to prepare employee workstations.
- Performed functionality, security, and performance testing on workstations and peripheral devices.
- Researched technical problems and identified appropriate solutions.
- Maintained detailed documentation of support activities, customer interactions, resolutions, and performance metrics.
- Provided Windows desktop support and basic end-user troubleshooting.
Multichannel Transmission Systems Operator (25Q)
US ARMY
10.2017 - 04.2021
- Installed, operated, maintained, and troubleshot tactical communications and transmission systems.
- Diagnosed hardware, software, and communications outages to reduce downtime and restore mission-critical services.
- Conducted inspections and troubleshooting of satellite communications systems to improve network performance.
- Maintained detailed records of system configurations, updates, maintenance, and technical activities to support accountability and compliance.
- Collaborated with cross-functional teams to establish communications links between military units and command posts.
- Managed power supply modules and supporting equipment to maintain availability of critical communications systems.
- Implemented cost-saving initiatives that addressed long-standing technical issues and saved more than $1 million.
- Responded to end-user technical support requests and documented troubleshooting actions and resolutions.
- Served as an Enhanced Trusted Agent (ETA) for the Department of Defense Public Key Infrastructure (DoD PKI) program while deployed overseas.
Education
Bachelor of Science - Information Security & Assurance
Purdue University Global
West Lafayette, IN09-2027
High School -
Penn Foster Career School
Scranton, PA12-2015
Skills
- Information Assurance
- Vulnerability & Risk Assessment
- Network Security & Diagnostics
- Access Control & Account Management
- Security Policy & Compliance
- Incident Response & Threat Analysis
- Windows Administration
- Software Patching & Endpoint Security
- Technical Troubleshooting
- Help Desk & Ticket Management
Certification
- CompTIA Security+ - Expire Oct 1, 2025
Additional Information
- Security Clearance
Top Secret | SCI Eligible
Timeline
IT/IA Technician
Global Resource Solution
01.2024 - Current
IT/IA Technician
Mantech International Corp
10.2022 - 01.2024
Signal Support Specialist (25U)
US Army Reserve
09.2021 - 09.2022
Client Support Technician
TekSynap
04.2021 - 09.2022
Multichannel Transmission Systems Operator (25Q)
US ARMY
10.2017 - 04.2021
Bachelor of Science - Information Security & Assurance
Purdue University Global
High School -
Penn Foster Career School