Victor M. Castro Jr.

• Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities.
• Supported high-level customer satisfaction and loyalty as SME and primary point-of-contact, whilst developing on-point solutions and expedited resolutions for customers' problems and complaints.
• Built cohesive leadership structure by promoting from within and developing successful managers.
• Coached, developed and motivated team to achieve revenue goals.

*South Florida Business Journal best places to work.

• Trained and acclimated new servers to restaurant's culture and operations.
• Managed opening and closing duties to facilitate restaurant operations.
• Maintained detailed knowledge of menu items, ingredients, and preparation methods to assist guests with menu selection and create a positive guest experience.
• Worked with management to coordinate special functions and events.

* Ocean House is a Forbes 15 Star resort, 1 of 14 in the world.

• Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
• Maintained up-to-date database of sales contacts and customer information.
• Consistently exceeded quotas by pursuing and closing sales.

• Attended meetings and worked collaboratively with cross-functional teams to brainstorm new ideas.
• Developed research campaigns and analyzed metrics to capture trends and opportunities.
• Researched latest trends and conducted market analysis.
• Surveyed hundreds of small businesses to identify common needs/wants and trends.