VICTOR MANUEL ECHEVERRIA RECIO
Miami,FL
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Diligent Manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
16
16
years of professional experience
Work History
Assistant Manager
RAW WHEEL & TIRES
02.2023 - Current
- Supervised daily operations to enhance workflow efficiency and customer satisfaction.
- Trained and mentored new team members on product knowledge and customer service techniques.
- Implemented inventory management processes, reducing stock discrepancies and improving order accuracy.
- Assisted in developing promotional strategies to increase sales and customer engagement.
Manager
HAPPY SURPRISE
01.2010 - 12.2022
- Managed daily operations, ensuring team adherence to company policies and protocols.
- Developed and implemented process improvements to enhance operational efficiency and reduce turnaround time.
- Oversaw inventory management, maintaining accurate records and minimizing discrepancies.
- Trained and mentored new staff, fostering a culture of collaboration and knowledge sharing.
Education
High School Diploma -
FELIPE DE BORBON
COLOMBIA 05-1994
BBA - Business Administration
UNIVERSIDAD AUTONOMO DEL CARIBE
COLOMBIA05-2004
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Retail operations management
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Project management abilities
- Financial management
- Recruitment and hiring
- Inventory management
- Marketing
- Marketing tactics
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Assistant Manager
RAW WHEEL & TIRES
02.2023 - Current
Manager
HAPPY SURPRISE
01.2010 - 12.2022
High School Diploma -
FELIPE DE BORBON
BBA - Business Administration
UNIVERSIDAD AUTONOMO DEL CARIBE