Victoria Gassett
customer service
Prescott,AZ
Summary
I am retired and not ready to turn in the towel. I want to work and make a difference and develop new skills.
I take my job very seriously . Working at Sprint as a customer service representative develop my customer skills by being empathetic , making sure my customer was satisfied prior to ending a call. Same with Nissan, all customers needing assistance with their end of lease contracts, not all calls were without issues needing resolution. My job was to make sure all was good in the end.
Overview
20
20
years of professional experience
Work History
Donation Attendant
Goodwill Store
10.2021 - 10.2021
accepted customer donations. Separated items by type
Customer Service Representative
Tanger Outlets
10.2018 - 11.2020
- Educated customers about billing, payment processing and support policies and procedures.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Nissan North America, Inc.
01.2015 - 06.2016
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Sprint
04.2002 - 10.2014
- Educated customers about billing, payment processing and support policies and procedures.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
Associate of Arts - Psychology
Santiago College
Santa Ana, CA06.1982
Skills
- Reliability and punctuality
- Referral Coordination
- Program Planning
- Interdisciplinary Collaboration
- Cash handling proficiency
- Merchandise Display
Accomplishments
- Supervised team of 20 staff members.
I make suncatchers and windchimes and many other crafts
suncatchers are made with crystals and hang in a window for beautiful prism effects
I sew and craft Gnome dolls for special occasions
I make all occasion ornaments that sell very well at craft shows
I also have an Etsy Shop on line
I am a Wild bird enthusiast, I make fresh homemade Bird Butter suet and sell on line
Timeline
Donation Attendant
Goodwill Store
10.2021 - 10.2021
Customer Service Representative
Tanger Outlets
10.2018 - 11.2020
Customer Service Representative
Nissan North America, Inc.
01.2015 - 06.2016
Customer Service Representative
Sprint
04.2002 - 10.2014
Associate of Arts - Psychology
Santiago College
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