Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victorya Smith

Mobile

Summary

Accomplished professional specializing in prescription management and customer support, with experience at USA Women and Children Hospital. Recognized for boosting operational efficiency and encouraging teamwork. Committed to ethical practices and confidentiality, ensuring high-quality service for patients and families.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pharmacy Technician Extern

USA Women and Children Hospital
06.2025 - 07.2025
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory levels, ensuring availability of essential pharmaceutical supplies.
  • Processed medication orders using pharmacy management software effectively.
  • Provided exceptional customer service by addressing patient inquiries and concerns.

CNA

North Mobile
08.2020 - 03.2023
  • Trained new CNAs on safety protocols and resident care techniques.
  • Implemented effective infection control measures to enhance resident safety.
  • Provided emotional support to residents and families, nurturing positive relationships.
  • Maintained cleanliness and organization of resident areas to ensure optimal living conditions.

CNA

The Blake At Malbis
04.2019 - 01.2022
  • Facilitated daily living activities for residents, ensuring dignity and comfort.
  • Tracked vital signs, reporting any changes immediately to nursing staff.
  • Maintained accurate documentation of patient care in electronic health records.
  • Worked with interdisciplinary team to establish tailored care plans for residents.

Customer Care Executive

Alorica
05.2017 - 01.2019
  • Trained new employees on systems, processes, and customer service techniques.
  • Reviewed call center operations logs and identified opportunities for efficiency improvements.
  • Managed a team of 20 retention call center agents to ensure customer service goals were met.
  • Monitored call center queues for quality assurance purposes.

Education

Diploma - Pharmacy Technician

Fortis College
Mobile, AL
07-2025

Certificate - Certified Nursing Assistant

SAAD Healthcare
Mobile, AL
06-2019

Skills

  • Analytical thinking
  • Health information privacy
  • Collaborative teamwork
  • Confidentiality assurance
  • Process improvement
  • Customer support and inquiries
  • Billing and insurance processing
  • Prescription management
  • Inventory control
  • Ethical pharmacy practices

Certification

  • First Aid/CPR Certified

Timeline

Pharmacy Technician Extern

USA Women and Children Hospital
06.2025 - 07.2025

CNA

North Mobile
08.2020 - 03.2023

CNA

The Blake At Malbis
04.2019 - 01.2022

Customer Care Executive

Alorica
05.2017 - 01.2019

Diploma - Pharmacy Technician

Fortis College

Certificate - Certified Nursing Assistant

SAAD Healthcare

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