Vida Hamidi
Las Vegas,NV
Summary
Help desk associate focused on improving user satisfaction through effective problem-solving and communication. Works collaboratively with team members to optimize processes, ensuring quick resolution of technical issues and increased customer retention.
Overview
4
4
years of professional experience
Work History
Help Desk Associate
AWCC Telecommunication
Kabul, Afghanistan
11.2019 - 08.2022
- Responded to help desk inquiries and troubleshot technical issues via phone, email, or in person to enhance user satisfaction.
- Documented and tracked help desk requests and resolutions in a ticketing system to ensure timely follow-up and resolution.
- Educated customers on new and existing products and services to increase purchases, usage, and customer retention.
- Prepare daily, weekly, and monthly retail performance reports for submission to the Retail Branches and Marketing Supervisor.
Part-Time Volunteer Patients Assistance
Public Hospital
Kabul, Afghanistan
11.2019 - 04.2020
- Streamlined patient admission and discharge paperwork to expedite processes and improve efficiency.
- Coordinated communication between patients, families, and hospital staff for effective information exchange.
- Aided hospital staff with daily tasks to enhance workflow and support positive patient experiences.
- Provided compassionate care and assistance during hospital visits to elevate patient satisfaction.
Customer Service Representative
ABC Supermarket
Kabul, Afghanistan
08.2018 - 10.2019
- Streamlined transaction processing and multitasking to reduce customer wait times.
- Advocated for store loyalty programs and special offers, enhancing customer retention rates.
- Fostered a positive work environment by communicating effectively and collaborating with team members.
- Maintained a clean, organized, and well-stocked checkout area for optimal functionality.
Education
High School Diploma - General High School Curriculum
Tajwar Sultana
Kabul, AfghanistanSkills
- Technical troubleshooting
- Customer service
- Retail performance analysis
- Client relationship management
- Problem solving
- Team collaboration
- Effective communication
Timeline
Help Desk Associate
AWCC Telecommunication
11.2019 - 08.2022
Part-Time Volunteer Patients Assistance
Public Hospital
11.2019 - 04.2020
Customer Service Representative
ABC Supermarket
08.2018 - 10.2019
High School Diploma - General High School Curriculum
Tajwar Sultana