Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Vidhi Bajaj

Summary

Highly motivated and experienced Project Manager with a successful track record of leading complex projects from inception to completion. Proven ability to manage cross-functional teams, deliver projects on time and within budget, and build strong relationships with internal and external stakeholders. Extensive experience in the telecommunications industry, with deep knowledge of Amdocs products and methodologies with good exposure to devops practices.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Project Manager

Amdocs
USA
07.2022 - Current
  • Working as technical program manager for Amdocs Doxi product - cloud based SAAS product to provide the Home OS solution to T-Mobile
  • Managed the program E2E from solutioning to customer communication . Accountable for the program overall execution.
  • Work with Devops for production deployments and Ops ongoing operations
  • Responsible for senior leadership status updates and tracking ongoing basis.
  • Managed ongoing releases for the DataOne T-Mobile program, collaborating closely with customers and delivery teams
  • Led the Tiger DataOne team across all project stages, from scoping and delivery to production fix deployment and ongoing development
  • Successfully rolled out the Scrum model for the DataOne program, leading PI planning, Scrum forums with the customer, and Jira migration
  • Supported the first-time launch of the DOXI product within T-Mobile, managing various project activities
  • Maintained strong working relationships with customers, offshore, and onshore counterparts.

Software Development Release Manager

Amdocs
India
01.2018 - 03.2022
  • Managed end-to-end major releases for the Globe account, exceeding 100 MM in effort
  • Led over 5 successful releases, working closely with various teams (MTC, Program, PMO, Infrastructure, TIS, Deployment, and Solution Architects)
  • Managed complex integrations across BSS products (MEC, OMS, CRM, ABP, AAM, APRM, and Mediation), planning, packaging, and delivering interdependencies
  • Actively participated in PI planning, MTV forums, resource governance, risk management, retrospectives, and release kick-off meetings
  • Created and implemented branching strategies for the account, including BAU, TC modernization, PMX, BSS & non-BSS products, and parallel releases
  • Fostered positive working relationships with customers, offshore, and onshore counterparts
  • Contributed to improving quality parameters by implementing Level 3 (LL3) at each level
  • Championed the technical implementation of SWP++ for the first time in the account
  • Mentored and motivated the team, led PT activities, and organized well-being initiatives
  • Effectively managed various crises, including production P1s and customer escalations, finding optimal solutions.

Scrum Master/Product Owner/Software Engineer

Amdocs
India
08.2007 - 01.2018
  • Held diverse roles, including developer, Scrum Master, and Product Owner, working with renowned clients like Excelcom, USCC, T-Mobile US, VTN Vietnam, Maxis, CT Montenegro, and Globe
  • Led and managed CFT teams, delivering critical solutions
  • Gained valuable experience through various on-site client engagements, including demos, requirement gathering, and UAT support
  • Actively participated in various company initiatives, such as boot camps, annual RMCC events, account Kabalas, automation projects, and collaborating with the sales team.

Education

Master of Science - Computer Sciene

Guru Nanak Dev University
Amorita, OK
05-2007

Skills

Project Management
  • Agile Methodologies (Scrum, Kanban, SAFe)
  • Delivery Management
  • Risk Management
  • Resource Management
  • Change Management
DevOps Expertise
  • Cloud Platforms (AWS, GCP)
  • CI/CD Pipelines (Jenkins, GitLab CI/CD, CircleCI)
  • Version Control Systems (Git)
  • Monitoring & Alerting

Accomplishments

  • Earned ”Outstanding performer” for years 2015, 2017 and 2021 at Amdocs Partner Relationship Manager team

Certification

  • Leading SAFe (5.0)

Timeline

Project Manager

Amdocs
07.2022 - Current

Software Development Release Manager

Amdocs
01.2018 - 03.2022

Scrum Master/Product Owner/Software Engineer

Amdocs
08.2007 - 01.2018

Master of Science - Computer Sciene

Guru Nanak Dev University

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Vidhi Bajaj