Vielka Ysmelina Morel Almonte
190 Grant Avenue, Brooklyn
Summary
Enthusiastic and people person with a strong background in providing excellent service and support in fast-paced environments. Skilled in communication and teamwork, with a passion for creating positive experiences for others. Excited to bring dedication, adaptability, and a safety-first mindset as a inflight Crewmember.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Freezpak Logistics
Elizabeth
06.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Compliance Coordinator
Platinum Home Health Care
Brooklyn
08.2021 - 06.2024
- Assisted customer service with inbound and outbound calls regarding compliance inquiries.
- Developed onboarding materials and presented orientation sessions for new hires.
- Updated employee records in HR database system.
- Assisted with recruiting, interviewing, and hiring of new employees.
Clerk
Cliquers Clothing Store
Brooklyn
03.2021 - 06.2021
- Counted and balanced cashier drawers.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Conducted price checks for special orders or discounts as requested by customers.
Customer Service
El Girasol Bakery
Brooklyn
10.2017 - 07.2020
- Assisted in food preparation when needed during busy periods or special events.
- Followed safety protocols related to equipment use such as slicers and mixers.
- Processed returned merchandise by strictly following store return and exchange procedures.
Education
Some college -
Borough of Manhattan Community College
New York, NY01.2017
High School Diploma -
Richmond Hill High School
Queens, NY08.2016
Skills
- Microsoft Word
- Bilingual
- Customer Service
- Excel
- Data Entry
- Issue resolution
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
Irina Sanchez (HHA - Hone Health Aide Senior) +1 (646) 704-5739
Danielle Veloz (Customer Service Lead) +1 (347) 520-7438
Timeline
Customer Service Representative
Freezpak Logistics
06.2024 - Current
Compliance Coordinator
Platinum Home Health Care
08.2021 - 06.2024
Clerk
Cliquers Clothing Store
03.2021 - 06.2021
Customer Service
El Girasol Bakery
10.2017 - 07.2020
Some college -
Borough of Manhattan Community College
High School Diploma -
Richmond Hill High School