VIENNA JACQUELYN COBLE

• Assisted with collections and supported sales for aluminum cylinders. Assisted clients' needs for beverage, Co2, fire extinguishers, industrial, life support, medical, and scuba cylinders. Managed all aspects of international shipments from Asia and India to South America. Led face-to-face meetings, coordinated plant operations, scheduling, and directed sales. Developed pricing quotes and collections strategies, generated reports, and analyzed margins. Assisted with meeting monthly/ quarterly goals. Helped with obtaining credit approvals for new clients. Helps maintain sales margins and inventory levels. Contributed to engineering initiatives for new product development, ISO Audits and CAD. Works closely with upper management and the CEO's.

• Collaborated with cross-functional teams to ensure timely order fulfillment and customer satisfaction.
• Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
• Attended monthly sales meetings and quarterly sales trainings.
• Collaborated on internal audits, identifying discrepancies and implementing corrective actions.
• Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
• Reviewed paperwork to determine priorities and set schedules.

• Achieved property and casualty license in October 2021. Enhanced client satisfaction by proactively managing E&O callbacks and addressing diverse client needs.
• Facilitated collaboration among team members while excelling in independent tasks to achieve project goals.
• Proven ability to learn quickly and adapt to new situations.
• Adapted to flexible scheduling by managing night, weekend, and holiday shifts.
• Educated clients on insurance policies and procedures.
• Increased revenue by establishing strong relationships with clients and identifying cross-selling opportunities.

Directed front desk operations and clerical functions to enhance efficiency. Led incoming call management and executed phone transfers to elevate customer service standards. Resolved customer issues and complaints while processing diverse payment methods. Evaluated loan applications for personal and auto loans, ensuring comprehensive underwriting practices. Verified all necessary documentation for loan closings to maintain regulatory compliance. Monitored each loan process to guarantee accuracy and adherence to audit requirements. Marketed and sold essential insurance products and programs, including gap auto and VSI. Licensed to sell life, disability, and unemployment insurance through Securian. Achieved monthly and quarterly performance targets consistently. Supervised daily collections, both in person and over the phone, including proactive solicitation efforts. Administered cash drawer operations with meticulous attention to detail. Fostered teamwork and collaboration among colleagues to enhance workplace productivity. Remained updated on policy changes and procedural updates to ensure compliance. Managed mail processing and addressed miscellaneous tasks to resolve customer concerns effectively. Handled DMV title work with a focus on detail and accuracy.

• Evaluated credit applications to determine eligibility, accurately assessing risk factors and financial profiles.
• Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
• Submitted loan applications and underwrites for verification and recommendations..
• Developed tailored repayment plans to enhance customer satisfaction and retention.
• Successfully resolved customer disputes related to interest rates or payment terms, maintaining high levels of client satisfaction despite challenging situations.

• Same as above. The company went through a name change.

• Greet customers with a warm welcome smile. Answer phone calls. Sell products, get customers to sign up for reward points as well as other product insurance. Helped with the Inventory and copy and print department.

• Folded clothes, organized by color and size. Cashier and front room greeter.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked, tagged and displayed merchandise as required.
• Promoted store promotions and incentive programs to increase overall sales revenue.

• Waitress duties, cleaning, taking orders with a smile while being friendly. As a host I greeted every customer and sat their families where they pleased. Also begin fair to the other waitress with their turns. When it got busy, I would jump in taking orders, running food, refilling drinks.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Assisted in developing seating charts to maximize efficient use of space during peak hours.
• Monitored dining area to ensure cleanliness and readiness for incoming guests.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Data Entry, Invoicing, and shipping.
• Verified and corrected discrepancies in data entries, enhancing overall data integrity.
• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
• Managed invoicing and payment processing operations.
• Handled accounts payable activities to facilitate accurate payment of bills and expenses.

• Booked jobs for clients, help clients find the right employee for the job the need filling. Organized all the papers in the office and their files. Processed Background checks, hourly stubs. Learned how to process payroll as well.
• Streamlined payroll processes by implementing efficient procedures, reducing processing time.
• Processed payroll adjustments, vacations, and holidays.
• Facilitated smooth payroll processing by accurately entering employee hours, deductions, and benefits information into payroll system.
• Created reports, correspondence and spreadsheets with Microsoft Office programs.
• Identified and resolved filing discrepancies.
• Created and printed labels for well-organized filing.
• Operated office equipment to scan and copy documents.

• Taught children life skills, helped with social mental and physical development skills. Ages of infants to 5 years old. Also helped with the after-school care and summer school ages of 5 to 14 years old. Taught kids how to read and do their homework.
• Communicated effectively with parents regarding child progress and developmental milestones.
• Implemented age-appropriate educational programs that promoted social skills and teamwork.
• Documented children's growth and development.
• Prepared group activities to enhance socialization, communication and problem-solving skills for children.
• Strengthened children's early literacy and math skills with engaging, educational activities.