Viginia Mcrae

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Resolved customer inquiries efficiently using CRM systems to enhance satisfaction.
• Collaborated with team members to streamline communication processes and improve service delivery.
• Provided detailed product information, guiding customers in making informed healthcare choices.
• Documented interactions meticulously to ensure compliance with company standards and enhance reporting accuracy.

• Assisted in training new representatives, fostering a collaborative team environment for knowledge sharing.
• Analyzed customer feedback trends to recommend process improvements for enhanced service experiences.
• Managed billing inquiries, ensuring accurate resolution of issues related to claims and payments.
• Implemented best practices for call handling, contributing to overall efficiency in customer support operations.

• Processed customer transactions accurately using point-of-sale systems
• Maintained clean and organized checkout area to enhance customer experience
• Assisted customers in locating products and answering inquiries
• Handled cash, credit, and debit transactions with attention to detail

License Cosmetology and Certificate Phlebotomy