VIJAY KEMPULU MUNIRATHINAM

• Current Position: Delivery Manager (Onsite)
• Employer : Tech Mahindra (Americas)
• Client: UPS Freight
• Period: 3-Jun-2019 – Till Date
• Function/Activity - % of time spent
• Manage Customer and Key Stakeholders - 25%
• Program Management - 25%
• Resource Management - 20%
• Business Development - 21%
• Operations Support - 9%
• 1. Manage Customer and Key Stakeholders - Executive functions (25%) :
• Customer Relationship (10%) : One of the Key responsibilities is to work with the customer day to day understand the need and propose solutions and build a consultative relationship. Collaborate with customer to help them succeed and increase revenue for the organization.
• VOC and Customer Satisfaction (10%) : Get constant feedback by connecting with customer, project team and other stakeholders. Identify the client's requirements, concerns and feedback by conducting detailed discussions/meetings with clients, Architects, functional users, and process owners. Discuss with the stakeholders on the projects and team performance, key metrics status, project progress and sort out necessary corrective and preventive actions.
• Executive Connect (5%): Connect with UPS leaders and Management to review the projects executed in their portfolio. Review key metrics, best practices, lesson learned and business benefit both in terms of cost and time.
• 2. Program Management -Executive functions (25%) :
• Monitor and Control projects (10%): Ensure project execution best practices are followed and documented; assign or re-assign tasks to reporting staff; monitor the work progress; ensure timely delivery and customer satisfaction; Conduct Governance meeting with customers.
• Scope Management (5%) : Clearly understand the scope of each assignment across the engagement and document activities In Scope and Out of Scope and work with the customer and team to reach a common understanding. Review and sign-off Statement of Work (SOW).
• Planning Transitions (2%) : Work with the teams and customer and ensure the transitions are planned properly with sufficient time and coverage. Agree on KT deliverables like Project Plan, Support Guides, and FMEA. Track the transitions and review the progress with customers. Understand any risks/issues and facilitate discussion and propose solutions between the team and the customer.
• Escalation Management (3%) : Sense possible escalations and take appropriate actions to avoid it. Document the escalation plan and process and communicate the same to customer. In case of escalations, directly work with the customer to understand the issues and direct the team appropriately to bring the situation under control. Involve additional resources and help from other teams as required.
• Responding to RFPs (5%) : Typically, the customer requests for proposals from various vendors when larger scope is added to the current engagement. Work with the presales team to build a proposal.
• 3. Resource Management - Executive Functions (20%) :
• Resource Allocation (6%) : Understand the mix and match of skills and the timeline required for a particular assignment and allocate the right resources. Forecast resource requirements, raise request with HR on time, and be prepared for any new assignments. Block future resource requirement based on the forecast and pipeline.
• Resource Alignment and Staff management (10%): Ensure middle management is aligned to organization objectives and goals. Manage direct reporting staff's (Project Manager and Solution Architects) daily work activities and advise accordingly. Provide staff with operational guidelines and direction. Keep them abreast of company's goals and client's expectations or changes.
• Performance Review and Appraisal (3%): Review project-based performance appraisal and annual performance appraisal. Discuss on areas of improvement and suggest promotions and salary increases based on performance. Detail out each project deliverable vs. staff's target completion.
• Reward and Recognition (1%): Motivate and inspire people by taking appropriate measures. Recognize the performers with awards like Pat-on-the-back and Associate of the month. With help of Tech Mahindra learning team, conduct technical workouts and process training for associate to be on the latest technology and to enhance their skills.
• 4. Business Development -Executive Functions (21%) :
• Business Promotion (2%) : Promoting Tech Mahindra brand and strengths. Organizing events and activities for customer and Tech Mahindra teams to participate interact and share valuable information.
• Work on Strategic business opportunities (12%) : Understand what the UPS, business is doing and it's changing priorities in terms of technology, business growth and spends area. Keep up-to-date information on the industry as well as the UPS's business by running through Industry reports, leader's blogs and participating in UPS's CIO chats, business meets, planning and budgeting workouts. These reports and forums gives significant information on industry sector as well as the UPS's business which will help to articulate and discuss strategic aspects, market changes and their impact.
• Initiatives (6%): Participate in business workout and forums organized by UPS and disseminate the idea, business goals and process change that UPS is bringing in. Identify and involve key resources to work on new initiatives that can highlight as value addition, early engagement and alignment with business.
• Revenue pipeline and Forecasting (1%): Plan and Maintain business pipeline and forecast revenue for growth and resource planning. Anticipate and communicate to the Project Managers and offshore team on UPS's resourcing needs and required capabilities and to build required competency.
• 5. Operations Support - Non-Executive Functions (9%) :
• Business Continuity Program (2%): Ensure Business Continuity Program (BCP) is established in case of disaster. Conduct BCP drill for the engagement by invoking different site operation and Disaster recovery plan.
• Invoicing and Collection (6%) : Take care of invoicing cycles for each project, advice, approve the effort submission in invoicing tools, and upload it for finance team to send it to collection.
• While accomplishing the above responsibilities, being a Delivery Manager, he has the following authorities.
• a) Conduct interviews and coordinate with the Human Resources to hire / fire resources to meet project requirements
• b) Conduct half-yearly performance appraisals for the direct reportees and recommend promotion / salary revisions to deserving resources
• c) Review and approve timesheets of resources including contract resources if available
• d) Approve travel requests and expense reports
• e) Plan and facilitate training and development needs of resources as required
• f) Setting Key Result Areas for the resources to ensure organization goals are focus
• Project management activates
• Milestone declaration
• Deliverable repository
• Status report submission
• Stakeholder identification
• Baseline repository
• Business case review
• Project plan generation
• Gantt chart generation
• Scrum calls handling
• Risk mitigation identification
• Activity tracking
• Stand-up calls handling
• Assumptions
• Change management
• Use case understanding
• Agile delivery planning
• Contingency plan
• Waterfall model delivery
• Task
• Change request generation

Managing the entire account from

• Requirement Analysis
• Estimation
• Project Scheduling and delivery of testing phases
• Client interaction and billing.

CUNA is the primary product, along with that we have three point release version project for same CUNA MUTUAL client namely R4 Point Release and R4 Self Service and CUPOP. I was managing all these components delivery.

Each module is subdivided into three different areas like

• CTS (Customer Technical Support)
• SM (Software Maintenance)
• QA (Quality Analysis),

where I was handling the SM (Development) team. I supported the MS 6.0 version, covering enhancements and production support - defect handling, bug fixing, and enhancement development part of the application.

• In parallel, Imigrated the application from MS 5.2(Thick client version) to MS 6.0(Thin client version).
• Involved in quality audit and SPOC for BS7799 and ISO, handling delivery and resource allocation.
• Deputed to Onsite (MetaSolv – Texas) for a duration of 6 months from Jul 2005 – Jan 2006 to obtain knowledge transition from the Client.
• Received Best Performer Award from the client for the Project MetaSolv for the Year 2006.

Roles and responsibilities

• Requirement gathering (need to visit Tagros chemicals factory every week and gather business requirements, effort estimation, plan for delivery timeline)
• Analysis and Solution document preparation
• Application development and Unit testing and deployment on iteration model
• Project progress reporting and customer demo
• Identified causes of issues within applications and determined which modifications needed to be made.
• Maintained existing applications and designed and delivered new applications.
• Participated in design sessions with clients to ascertain all project specifications for applications, databases, and systems.
• Collaborated with product management to design, build and test systems.

• Application developer for Heitech – Government Pension Department (Malaysia)
• Requirement analysis and Solution document preparation
• Application development and bug fixing
• Unit testing and deployment on iteration model
• Project progress reporting and customer demo
• Analyzed, reviewed and revised programs to increase operating efficiency.
• Developed thick client programs using programming languages such as V.B. 6.0 and Crystal Reports 8.0 .
• Created databases, data entry systems, web forms and other applications for diverse uses.

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Incorporated database technologies such as relational databases, SQL and [Type] into coding projects.
• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
• Developed web applications for deployment on V.B. 6 platforms and Crystal Reports 8.0.