Vicky Jaime
Orlando,FL
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 15 years of related experience, diligent nature and expertise in electronic records management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Family Care Physicians Group
08.2016 - 05.2022
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Performed patient assessments and contributed to development of interdisciplinary care plans
- Greeting visitors, answering high-volume of incoming phone calls and delivering world-class service to customers
- Managed 7 employees with various personalities and from different cultures.
- Developed close working relationships with front office and back office staff
- Created reports, presentations and other materials for executive staff
- Built and managed processes for tracking and monitoring department performance
Medical Office Front Desk Supervisor
Family Physicians Group Of BVL
01.2003 - 02.2015
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations, staff productivity and operational efficiency.
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Submitted patient statements and medical billing to insurance companies.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Use EMR to maintain and update medical records.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Collected deductibles and copays to post money to patient accounts.
- Managed over 50 patients calls per day
- Skilled at working independently and collaboratively in team environment
- Worked well in team setting, providing support and guidance
Education
High School Diploma -
Lorraine High School
Lorrain, Ohio03.1997
Skills
- Microsoft Office
- Referral Coordinator
- Medical Insurance authorization, verification, and billing
- Department Leadership
- Electronic Health Records Systems
- Patient Needs Assessment
- Maintain confidentiality of medical and patient records
- Reminder Calls
- Critical Thinking
- As handle stressful situations including staff issues or conflicts
- Good financial skills along with ability to prepare and manage
- Healthcare budgets, financial reports and statements as well as process
- Strong reporting documentation skills with ability to handle
- Maintain confidentiality of medical and patient records
- Bilingual English and Spanish
Certification
- Vascular Tech- Training - Family Care Physicians Group- 02/2019
- Allergy Test Tech, Family Care Physicians Group 08/2020
- OSHA, Family Care Physicians Group - 01/2022
- Customer Service - Family Care Physicians Group
Languages
Spanish
English
Timeline
Medical Office Manager
Family Care Physicians Group
08.2016 - 05.2022
Medical Office Front Desk Supervisor
Family Physicians Group Of BVL
01.2003 - 02.2015
High School Diploma -
Lorraine High School