Vikki Jonas
Lowe's Home Improvement
Raleigh,USA
20
years of professional experience
Dependable Custom Framing Specialist with proven expertise in artistic design, sales, and inventory management. Skilled in using the Total Package Design process to deliver tailored framing solutions and drive sales. Experienced in merchandising, payment processing, and maintaining organized store areas, with strong interpersonal and organizational skills that enhance customer satisfaction.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Work History
Cashier and Customer Service
6 Years 5 Months- Proactively assisting customers with a friendly and professional checkout and returns experience. Managing a cash register, payments, exchanges, and rentals.
- Performing cash office duties on auditing, balancing, and assigning cash bags to register tills. Also processing loans, pickups, and change orders when needed.
- Fulfilled customer orders by accurately picking, staging, inspecting, and organizing products while ensuring cleanliness and safety of staging areas.
- Assigned other duties to support the needs of the business. Learned and performed to rekey locks, duplicate key cutting, and paint mixing. Operated and maintained certification for forklift powered equipment.
- Assigned other duties to support the needs of the business. Learned and perform to rekey locks, duplicate key cutting, and paint mixing. Operate and maintained certification for forklift powered equipment.
Custom Framing Specialist
13 Years 8 Months- Increased sales of custom and pre-made framing products by proactively identifying customer preferences and applying active listening skills
- Boosted sales of custom and pre-made framing products by identifying customer preferences and employing active listening skills
- Boosted customer satisfaction by recommending merchandise tailored to individual needs and preferences
- Executed planograms and managed ready-made frame department, maintaining stock, signage, and display standards
- Executed planograms and managed ready-made frame department, ensuring stock availability and display standards
- Processed customer purchases, payments, and receipts efficiently using cash register system
- Improved customer experience by assisting with product location, answering questions, and providing expert advice
Education
Bachelor of Science - Anthropology (Minors)
B.A. - Religious Study
B.A - History
Associate of Arts - General Studies
Skills
Sales Support
Customer Engagement
Planogram Execution
Customer service
Customer assistance
Work ethic and integrity
Planogram management
Product Recommendation
Additional Information
Authorized to work in the US for any employer
Timeline
Cashier and Customer Service
Lowe's Home Improvement
03.2020 - CurrentRead More
Custom Framing Specialist
A.C. Moore
07.2006 - 03.2020Read More
Wake Technical Community College
Associate of Arts from General Studies
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North Carolina State University at Raleigh
B.A from History
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North Carolina State University at Raleigh
B.A. from Religious Study
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North Carolina State University at Raleigh
Bachelor of Science from Anthropology (Minors)
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