Vikki Schurz
Scottsdale,AZ
Summary
Dynamic Assistant Manager with expertise in customer service and team leadership. Proven track record in implementing effective sales techniques and optimizing store operations to enhance customer satisfaction and drive revenue growth. Well versed in handling high demands while providing a safe and efficient work environment for customers as well as staff. Maintained workflow to help with sales output to match and compete with company's prior yearly sales numbers. Handled cash with customer transactions as well as matching bagging numbers and logs for stores bank deposits to help ensure accuracy.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Famous Footwear
Scottsdale, AZ
01.2024 - 03.2026
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new staff on sales techniques and product knowledge.
- Developed visual merchandising strategies to enhance product presentation and increase sales.
- Implemented inventory management procedures, reducing stock discrepancies and improving accuracy.
- Took on the store manager role for few months after loss of original store manager as company searched for new position.
- Helped with every day tasks having to do with specific new implemented sales techniques.
- Fulfilled customers online orders everyday. As well as helping in-store customers order items for delivery if they were not available in store.
- Handling of bank deposits for the weeks sales ensuring accuracy and pointing out and logging any discrepancies.
Assistant Manager
Spirit Halloween Store
Scottsdale, AZ
08.2025 - 11.2025
- Worked for the company every year starting in 2019-2025 with the exception of the year 2024. First few years was a sales associate then the year 2022 was offered assistant manager position but turned it down due to schooling and other work opportunities. Years 2023 and year 2025 I worked as ASM.
- Year 2023 I was offered to work two separate store locations at the request of other managers as well as the territory's DM. Took ASM position at both locations and maintained position until seasonal occupation was fulfilled.
- Operated the stores open and close procedures ensuring day to day handling of tasks.
- Checked and recounted money in the stores vault helping to maintain accuracy.
- Collaborated with other managers to help create work schedules that were within company policies and comfortable with staff.
- Received and unloaded shipments as well as FedEx deliveries.
- Packaged and shipped out customer online orders making sure the accuracy for delivery.
- Maintained clean and efficient working environment while high demand customer help was needed.
- Worked fast-paced environment with safety and customer satisfaction as top priority as well as ensuring staffs needs were met to handle work loads.
- Talked with customers about what needs or goals they looked for regarding their shopping. Making sure to handle everything from multitasking conversing with customers, while checking in on walkie talkies with staff ensuring any question or help they needed was met in a timely manner. Helping to maintain a good and tolerable work flow.
- Checked store emails to make sure newly implemented sales and tasks were done within company's given time frame.
Housekeeper
Pima Indian Medical Center
Phoenix, AZ
03.2016 - 06.2016
- Was hired as an emergency hire due to lack of staffing.
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Utilized appropriate cleaning chemicals and equipment to ensure safety and efficiency.
- Assisted in training new staff on cleaning protocols and best practices.
- Inspected facilities for cleanliness, reporting maintenance issues to management promptly.
- Worked grave yard shift, meaning I was tasked to handle cleaning duties at periodical high demand times. Limited staffing during these hours meant that current available staff had more tasks to take on and fulfill.
Education
Certification - Veterinary Assistant
Pima Medical Institute
Mesa, AZ06-2016
GED -
Salt River ALA Program
Scottsdale, AZ04-2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Cash verification with customer purchases
- Staff training
- Multitasking in high demand work environment
- Communication
- Workload management
- Retail operations
- Staff supervision
- Customer relations
- Task delegation
Timeline
Assistant Manager
Spirit Halloween Store
08.2025 - 11.2025
Assistant Manager
Famous Footwear
01.2024 - 03.2026
Housekeeper
Pima Indian Medical Center
03.2016 - 06.2016
Certification - Veterinary Assistant
Pima Medical Institute
GED -
Salt River ALA Program