Viktor Anderson
Dagsboro,DE
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Office Manager
MGD Plumbing
Ocean City, MD
01.2023 - Current
- Efficiently implemented new systems for scheduling, billing, job costing, and internal communication.
- Provide prompt knowledgeable responses to all incoming client phone calls regarding scheduling and/or questions about service. Manage schedule for four plumbers (entire company) 24/7, 365 days a year.
- Organize and maintain newly implemented filing system for all business related documents including W-4's, W-9's, Licenses, etc.
- Collected and processed all payments to the company in a timely and efficient manner.
Front Desk Specialist
Vacasa
Ocean City, MD
05.2022 - 01.2023
- Deliver a top notch professional guest experience through all guest interactions including but not limited to: check in, check out, and throughout all telephone communications.
- Maintain knowledge of a portfolio of over 2,000 local properties in Ocean City, Maryland all owned by individual owners.
- Dispatched vendors and Vacasa staff to address guest concerns in a timely manner.
Cone Connoisseur (Overnight Packaging Supervisor)
Gold Leaf
Annapolis, MD
10.2020 - 02.2021
- Supervise packaging operations on the Overnight Packaging Team to ensure standardized quotas are achieved for weekly sales.
- Conversions of bulk packages to sellable packages using Leaf Logix software.
- Maintain all MMCC mandated documentation on a nightly basis.
- Package medical cannabis into standardized weights recognized throughout the cannabis industry with a focus on Pre-roll packaging and presentation.
- Assist with tri-weekly audits of Cannabis related inventory in the dispensary.
- Trained and mentored team members on safety protocols and efficient packaging techniques.
Administrative Clerk
US Census Bureau
Hanover, MD
08.2020 - 10.2020
- Processed personnel forms relating to, hiring employees, extensions of temporary employees, and terminations of employees.
- Managed personnel filing system for the Area Census Office making sure all proper forms were processed and filed correctly.
- Directed phone calls in a timely, courteous, and efficient manner.
Administrative Assistant
Accurate Insulation
Upper Marlboro, MD
05.2018 - 03.2020
- Completed payroll processes to ensure piece work employees were paid correctly each week.
- Managed company credit cards and receipt processing.
- Answered and directed phone calls in an efficient and courteous manner.
- Streamlined office procedures to enhance operational efficiency and support team productivity.
- Maintained comprehensive filing system to improve document retrieval and compliance with industry regulations.
Tutor
Anne Arundel Community College
Arnold, MD
10.2017 - 05.2018
- Assisted students by developing plans to achieve their academic goals.
- Encouraged independent studying by coaching students on how to better take notes.
- Updated required logs and student documentation.
Supplemental Instruction Leader and Mentor
Anne Arundel Community College
Arnold, MD
08.2017 - 05.2018
- Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct students in a variety of ways.
- Utilized Blackboard Collaborate online sessions.
- Trained and coached new Supplemental Instruction Leaders throughout the semester.
Cashier Lead
Bath & Body Works
Hanover, MD
11.2016 - 01.2018
- Analyzed purchases for signs of fraud.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Supervised daily operations of cash register and checkout procedures.
- Trained and mentored new cashiers on customer service best practices.
Education
Transfer Studies (A.A.) -
Anne Arundel Community College
Arnold, MD, USSkills
- Customer service
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Payroll processing
- Credit and collections
- Relationship building
- Employee supervision
Timeline
Office Manager
MGD Plumbing
01.2023 - Current
Front Desk Specialist
Vacasa
05.2022 - 01.2023
Cone Connoisseur (Overnight Packaging Supervisor)
Gold Leaf
10.2020 - 02.2021
Administrative Clerk
US Census Bureau
08.2020 - 10.2020
Administrative Assistant
Accurate Insulation
05.2018 - 03.2020
Tutor
Anne Arundel Community College
10.2017 - 05.2018
Supplemental Instruction Leader and Mentor
Anne Arundel Community College
08.2017 - 05.2018
Cashier Lead
Bath & Body Works
11.2016 - 01.2018
Transfer Studies (A.A.) -
Anne Arundel Community College