Viktoria Grooms
Warrenton,VA
Summary
Results-driven customer service professional with 3 years of experience in delivering exceptional client support and enhancing customer satisfaction. Driven by a lifelong passion for fitness and wellness, I am transitioning to a career in personal training. Having embraced a fit lifestyle for years, I bring a deep understanding of health and exercise to the table. My background in customer service has honed my skills in communication, problem-solving, and building strong relationships, which I now apply to designing personalized fitness programs and motivating clients to achieve their wellness goals. Committed to using my expertise to inspire and guide individuals on their journey to better health.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Better Life Family Dentistry
Bristow, VA
03.2024 - Current
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Communicated with patients to ensure quality of care and develop care plans.
- Completed insurance verifications and claim forms for patient intake and processing.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Lead Patient Care Coordinator
Sporting Smiles Pediatric Dentistry
Gainesville, VA
08.2021 - 12.2023
- Coordinated with other healthcare professionals to ensure optimal patient care.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Collected payments from patients in accordance with established policies and procedures.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Processed referrals to specialists when required by the dentist.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
Education
Patriot High School
Nokesville, VA06-2020
Skills
- Articulate Communication
- Patient Education
- Patient Outreach and Follow-Up
- Patient documentation
- Cross-Functional Teamwork
- Current fitness trends knowledge
- Leadership skills
- Exercise physiology
- Health and wellness
Certification
- NASM- Certified Personal Trainer
Timeline
Patient Care Coordinator
Better Life Family Dentistry
03.2024 - Current
Lead Patient Care Coordinator
Sporting Smiles Pediatric Dentistry
08.2021 - 12.2023
Patriot High School
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