Viktoria Ovari
Service Manager
Queens,NY
Summary
Seasoned Operations Manager and talented leader with 6 years of experience in hospitality and as well as event planning. Applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
General Manager
Friedmans
New York, New York
06.2021 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Introduced new methods, practices and systems to reduce turnaround time.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Managing approximately 20 people at the same time. Decreased payroll by 20% by creating more efficient work environment
Operation Manager
The Roost Café
New York, NY
10.2019 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reduced food cost by 15%
Event Planner
RK Bridal
New York, NY
10.2019 - 06.2020
- Coordinated with participating vendors during event planning.
- Established working relationships with clients by organizing various events.
- Supervised 10 helpers and co-workers.
- Corresponded with clients to answer questions and resolve issues.
- Performed face-to-face meetings to finalize contract for services and event details.
- Hired, trained and supervised volunteers and support staff required for events.
Restaurant Floor Manager
La Boulange Cafe & Bakery
QUEENS, NY
01.2017 - 10.2019
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Actively participated in ongoing customer service programs.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created faster payroll system with better time management
Education
BBA - Operation Management And Analytics
Baruch College of The City University of New York
New York, NY 09.2022 - Current
Certification - Meeting And Event Planning
Ashworth College
Norcross, GA 09.2020 - 09.2021
Certification - Accounting And Computer Science
New York Institute of English and Business
New York, NY 09.2017 - 09.2020
BBA - Marketing Management And Research
Budapest Business School
Budapest 09.2012 - 01.2016
Skills
Leadership experience
undefinedTimeline
BBA - Operation Management And Analytics
Baruch College of The City University of New York
09.2022 - Current
General Manager
Friedmans
06.2021 - Current
Certification - Meeting And Event Planning
Ashworth College
09.2020 - 09.2021
Operation Manager
The Roost Café
10.2019 - Current
Event Planner
RK Bridal
10.2019 - 06.2020
Certification - Accounting And Computer Science
New York Institute of English and Business
09.2017 - 09.2020
Restaurant Floor Manager
La Boulange Cafe & Bakery
01.2017 - 10.2019
BBA - Marketing Management And Research
Budapest Business School
09.2012 - 01.2016
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