Viktoria Valdez
Beaufort,SC
Summary
Dynamic professional with experience as a Unit Secretary at Beaufort Memorial Hospital, excelling in patient care and HIPAA compliance. Proven ability to enhance patient satisfaction and support medical staff through strong organization and effective communication. Skilled in training new staff and maintaining medical records, fostering a collaborative healthcare environment.
Overview
11
11
years of professional experience
Work History
Unit Secretary
Beaufort Memorial Hospital
Beaufort, SC
03.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
Sales Manager
Cricket Wireless
Beaufort, SC
12.2013 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
High School Diploma -
Provost Academy
Columbia, SCSkills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Medical records maintenance
Languages
Spanish
Native or Bilingual
Timeline
Unit Secretary
Beaufort Memorial Hospital
03.2023 - Current
Sales Manager
Cricket Wireless
12.2013 - Current
High School Diploma -
Provost Academy