Viktoria Vorobjova
Brooklyn,NY
Summary
Effective at setting up as many as 8-10 weekly procedures for 1 surgeons in a busy Orthopedic practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Surgical Scheduler Coordinator
Joseph Gorum Orthopedic Surgeon
2022.06 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Conducted patient intake interviews, recording and documenting relevant information.
Medical Office Manager
JMR Chiropractic Physical Therapy Office
2015.09 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed policies and procedures for effective practice management.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Consulted with healthcare professionals on business decisions.
- Pulled charts and prepared for nurse and doctor assessment.
- Verified benefits and worked with insurance companies to obtain payments.
Eyewear Consultant
VistaSite Eyecare
2013.01 - 2015.09
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate of Arts - Criminal Justice
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2023
High School Diploma -
Estonian Russian Gumnasium
Estonia,Tallinn06.2008
Skills
- Payment Collection
- Facility Coordinating
- Verifying Insurance
- Educating Patients
- Documentation Review
- Insurance Verification
- Medical Coding
- Invoice Preparation
- Time Management
- Patient Interviewing
Languages
Russian
Native or Bilingual
Estonian
Elementary
Spanish
Elementary
Timeline
Surgical Scheduler Coordinator
Joseph Gorum Orthopedic Surgeon
2022.06 - Current
Medical Office Manager
JMR Chiropractic Physical Therapy Office
2015.09 - Current
Eyewear Consultant
VistaSite Eyecare
2013.01 - 2015.09
Associate of Arts - Criminal Justice
Kingsborough Community College of The City University of New York
High School Diploma -
Estonian Russian Gumnasium
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