Viktoriia Zubkiv
Brooklyn,NY
Summary
Accomplished Front Desk Receptionist/Phlebotomist with a proven track record at Khait Medical Care, enhancing guest retention through exceptional customer service and meticulous attention to detail. Fluent in English, Ukrainian, and Russian, adept at managing scheduling and administrative tasks.
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling.
Professional healthcare worker with robust experience in drawing blood and handling specimens. Skilled in venipuncture, patient care, checking vital signs, EHR, maintaining sterile environments, with focus on achieving results and high standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Phlebotomist
Khait Medical Care
10.2023 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Completed data entry and filing to keep records updated for easy retrieval.
- Drawing blood.
- Assemble Holter monitors on patients.
Front Desk Receptionist/Medical Assistant/Phlebotomist
Lindenwood Medical PC
07.2022 - 10.2023
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Drawing blood.
- Taking vital signs.
- Scheduled, coordinated and confirmed appointments and meetings.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed EKGs and other tests based on patient presentation in office.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history and current complaints at intake.
Education
Certificate - Certified Medical Assistant/Phlebotomist/EKG Tech
Concord Rusam
NY02-2023
3 Years - Medicine
Ivano-Frankivsk National Medical University
Ivano-Frankivsk06-2022
High School Diploma -
School 1
Ukraine05-2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Administrative skills
- Scheduling appointments
- Document management
- Call answering and routing
Certification
- Certified Medical Assistant (CMA)
- Phlebotomy Technician.
- EKG Technician.
Languages
Ukrainian
Native or Bilingual
English
Professional Working
Russian
Full Professional
Timeline
Front Desk Receptionist/Phlebotomist
Khait Medical Care
10.2023 - Current
Front Desk Receptionist/Medical Assistant/Phlebotomist
Lindenwood Medical PC
07.2022 - 10.2023
Certificate - Certified Medical Assistant/Phlebotomist/EKG Tech
Concord Rusam
3 Years - Medicine
Ivano-Frankivsk National Medical University
High School Diploma -
School 1
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