Hi, I’m
Vilayvanh Pennell
Watertown,CT
Summary
Proven leader and adept multitasker, my strong work ethic at Aqua Turf Club to enhance banquet operations, significantly improving setup efficiency. My exceptional customer service skills, problem solving, consistently elevated guest satisfaction. Expert in team leadership and workflow coordination, I excel in high-pressure environments, detail oriented team player with strong organizational skills, driving success in every role.
Overview
1
year of professional experience
Work History
Aqua Turf Club
Server
02.2024 - Current
Job overview
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Streamlined banquet setup processes, reducing preparation time for events.
Chief of Staff
Server
02.2024 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
VBeauty Bar LLC, Nails | Hair | Skin | Eyelash Ext
Shop Owner
12.2023 - Current
Job overview
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Managed day-to-day business operations.
Education
Fashion Institute of TechnologyNew York, NY
Associate of Arts from Fashion And Accessories Design
08.1992
W.F. Kaynor Technical High SchoolWaterbury, CT
High School Diploma
08.1990
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Food Running
- High-volume dining
- Sales expertise
- Supply Restocking
- Table Bussing
- Table Setting
- Food station setup
- Banquet Coordination
- Reliable and Responsible
- Adaptable and Flexible
- Multitasking
- Team Leadership
- Problem-Solving
- Cool Under Pressure
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Cleaning and sanitizing
- Workflow Coordination
- Interpersonal Skills
Languages
Thai
Native or Bilingual
Timeline
Server
Aqua Turf Club
02.2024 - Current
Server
Chief of Staff
02.2024 - Current
Shop Owner
VBeauty Bar LLC, Nails | Hair | Skin | Eyelash Ext
12.2023 - Current
Fashion Institute of Technology
Associate of Arts from Fashion And Accessories Design
W.F. Kaynor Technical High School
High School Diploma
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