Aimee Claire Villanueva
Reno,NV
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining. Successful at building relationships with customers to increase loyalty and repeat business. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Food Server
Smees Alaskan Fish Bar
10.2023 - 06.2024
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Food Server
Legends Bay Casino
08.2022 - 10.2023
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Documented orders accurately to track sales and properly bill guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Science - Hotel And Restaurant Management
University of San Carlos
Philippines04.2018
Skills
- Quality Control
- Safe Food Handling
- Order Verification
- Dining Area Maintenance
- High-Volume Dining
- POS System Operations
- Bar Terminology
Timeline
Food Server
Smees Alaskan Fish Bar
10.2023 - 06.2024
Food Server
Legends Bay Casino
08.2022 - 10.2023
Bachelor of Science - Hotel And Restaurant Management
University of San Carlos
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