Vilma Canales
Heartland
Summary
Extensive experience in high paced sales environments. Demonstrated success in driving sales, managing teams, and achieving revenue targets. Proven ability to deliver exceptional customer service and foster positive relationships with clients. Skilled in inventory management, visual merchandising, and implementing effective sales strategies. Strong leadership skills with a track record of motivating and developing team members to achieve their fullest potential. Adept at analyzing market trends and identifying opportunities for business growth. Committed to ensuring the highest level of profitability with diverse exposure to unique settings from direct food industry to wholesale and distribution.
Overview
25
25
years of professional experience
Work History
Service Advisor
Dallas Dodge Chrysler Jeep Ram
Dallas, TX
06.2021 - Current
- Assisted customers with vehicle service inquiries and scheduled appointments efficiently.
- Coordinated communication between service technicians and customers to ensure clarity on service progress.
- Managed customer follow-ups to confirm satisfaction and address any concerns post-service.
- Analyzed customer feedback to identify areas for improvement in service quality and delivery.
Store Manager
AutoZone
Mesquite, TX
10.2016 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Walmart
Dallas, TX
11.2011 - 10.2016
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
Store Manager
Whataburger
Arlington, TX
07.2001 - 11.2011
- Managed daily store operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff to enhance team performance and operational efficiency.
- Analyzed sales data to identify trends and adjust merchandising accordingly.
- Led staff meetings to communicate objectives, share feedback, and foster a collaborative culture.
Education
Associate of Arts - Business Administration
Mountain View College
Dallas, TX05-2001
Skills
- Inventory Management
- Strategic Planning
- Financial Analysis
- Bilingual – Spanish
- Customer service
- Multitasking and organization
- Vehicle assessment
- Computer skills
- Excellent communication
- Attention to detail
- Listening skills
- Strong work ethic
Timeline
Service Advisor
Dallas Dodge Chrysler Jeep Ram
06.2021 - Current
Store Manager
AutoZone
10.2016 - 06.2021
Assistant Store Manager
Walmart
11.2011 - 10.2016
Store Manager
Whataburger
07.2001 - 11.2011
Associate of Arts - Business Administration
Mountain View College