VILMA CAROLINA TOLOZA DIAZ
Denver,CO
Summary
Dynamic HR and office management professional with extensive experience in customer service and registration. Proven expertise in leadership, workflow optimization, and conflict resolution, resulting in effective systems and robust relationships across various industries. As a recognized Health Insurance Advisor, delivered high productivity through policy analysis, risk assessment, and client relationship management. Committed to fostering team success and driving positive results while embracing new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Advisor
United Healthcare Group
Centennial, CO
02.2024 - 11.2024
- Advised clients on tailored health insurance solutions by analyzing their needs, budgets, and financial situations to recommend suitable plans and coverage options.
- Strengthened client relationships through personalized service, fostering repeat business and referrals.
- Managed policy processes by monitoring changes in state laws, processing policy adjustments, and coordinating with underwriters for approvals.
- Maintained accurate records and systems for tracking reports, client information, and agendas, ensuring seamless account management.
- Expanded client base through proactive networking, inbound lead generation, and social media engagement.
- Delivered exceptional support by addressing inquiries, resolving concerns, and providing clear guidance on plan benefits and alternatives.
HR Specialist | Office Manager | Customer Service | Crew Leader
Mountain Meadow Maids LLC
Denver, USA
07.2018 - 12.2023
- Developed and implemented HR policies ensuring compliance with regulations and industry standards
- Recruited, onboarded, and trained staff to enhance team performance and productivity
- Provided exceptional customer service, promptly resolving client inquiries and maintaining strong relationships
- Managed registration processes, including scheduling and data entry for streamlined operations
- Oversaw day-to-day office operations, reducing costs and optimizing workflows
- Strengthened team collaboration and morale through proactive conflict resolution and transparent communication
- Conducted performance evaluations and quality audits to ensure high service standards
Education
BACHELOR OF ARTS - BUSINESS ADMINISTRATION
Colorado University at Denver
Denver, CO08.2016
HIGH SCHOOL DIPLOMA -
DCIS at Montbello High School
Denver, CO05.2016
Skills
- Leadership and Team Management
- Human Resources
- Client Support Coordination
- Office Administration
- Technical Proficiency (CRM Software, Data Interpretation)
- Fluent in English and Spanish
- Policy analysis and insurance law
- Health insurance and healthcare systems
- Premium Calculation and Client Needs Analysis
- Relationship building and customer follow-up
- Financial analysis and customer billing
- Written communication and service marketing
- Goal-oriented and analytical thinking
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- Colorado Accident and Health Producer License
Issued by: Colorado Division of Insurance
Certification Date: 01/28/2024
State: Colorado
- Colorado Life Producer License
Issued by: Colorado Division of Insurance
Certification Date: 01/29/2024
State: Colorado
References
References available upon request.
Timeline
Licensed Health Insurance Advisor
United Healthcare Group
02.2024 - 11.2024
HR Specialist | Office Manager | Customer Service | Crew Leader
Mountain Meadow Maids LLC
07.2018 - 12.2023
- Colorado Accident and Health Producer License
Issued by: Colorado Division of Insurance
Certification Date: 01/28/2024
State: Colorado
- Colorado Life Producer License
Issued by: Colorado Division of Insurance
Certification Date: 01/29/2024
State: Colorado
BACHELOR OF ARTS - BUSINESS ADMINISTRATION
Colorado University at Denver
HIGH SCHOOL DIPLOMA -
DCIS at Montbello High School
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