KYLEA MATTIS
Tampa,FL
Summary
Driven healthcare and sales professional with a background in biology, psychology, patient care, and consultative insurance sales. Experienced in building strong client relationships, educating individuals on healthcare solutions, and thriving in fast-paced, goal-oriented environments. Proven ability to communicate effectively with patients, clients, and healthcare professionals while managing multiple priorities in high-pressure settings. Passionate about healthcare, patient advocacy, and delivering exceptional client experiences.
Overview
6
6
years of professional experience
Work History
Licensed Health Insurance Advisor
USHAdvisors
01.2025 - Current
- Consult clients on individual and family healthcare coverage options based on medical and financial needs
- Build and maintain strong client relationships through personalized service, follow-up, and problem resolution
- Educate clients on healthcare benefits, provider access, supplemental coverage, and policy structures
- Manage a high volume of inbound and outbound client communications in a fast-paced sales environment
- Develop new business opportunities through referrals, networking, and lead generation strategies
- Present coverage solutions clearly and professionally while ensuring excellent customer experience throughout the sales process
- Maintain knowledge of healthcare plans, underwriting guidelines, and industry regulations
Patient Care Technician
UPMC Presbyterian
01.2021 - 2025
- Provided direct patient care in a fast-paced hospital environment while maintaining professionalism and compassion
- Assisted nurses and physicians with patient procedures and clinical support tasks
- Built strong communication skills through daily patient interaction and healthcare team collaboration
- Maintained patient safety, confidentiality, and comfort in high-pressure situations
Inside Sales Representative
Eventioneers Event Rentals
01.2020 - 01.2024
- Managed client accounts and built long-term customer relationships through consultative sales strategies
- Processed customer orders, contracts, and service requests while maintaining high customer satisfaction
- Conducted post-sale follow-up communication to strengthen client retention and gather feedback
- Identified upselling and cross-selling opportunities to support revenue growth
- Achieved monthly sales and lead conversion goals in a competitive sales environment
- Participated in ongoing sales training and professional development initiatives
Education
Bachelor of Science - Biology, Psychology
Pennsylvania State University
University Park, PA12-2024
Skills
- Consultative Sales
- Relationship Building
- Healthcare Knowledge
- Client Retention
- Patient Communication
- Medical Terminology
- Lead Generation
- Customer Service
- Sales Presentations
- Problem Solving
- Strong analytical skills
- Team Collaboration
- CRM software experience
Timeline
Licensed Health Insurance Advisor
USHAdvisors
01.2025 - Current
Patient Care Technician
UPMC Presbyterian
01.2021 - 2025
Inside Sales Representative
Eventioneers Event Rentals
01.2020 - 01.2024
Bachelor of Science - Biology, Psychology
Pennsylvania State University