VILMA HERRERA
Fairfield,USA
Summary
To obtain a position where my strong customer service & administrative abilities will be utilized. Committed to maintaining professional relationships by providing exceptional service and support.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Jelly Belly Candy Company
03.2021 - Current
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from customers, carriers, forecasting, Quality control, accounting.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in orders & deadlines.
- Developed strong product knowledge to provide informed recommendations based on wholesale customer needs.
- Processed purchase orders for the primary distributor in the US and Canada.
Customer Service Representative
Recology, SF
02.2008 - 10.2015
- First point of contact for customers, vendors & visitors
- Handled inbound & outbound calls as well as payments
- Addressed customer concerns & questions regarding billing, rates, payments, & account status
- Provided timely resolutions for customer complaints & account issues
- Worked closely with the office team to ensure that expedited services were provided to those customers in need
- Managed special accounts that involved escrow, bankruptcies & delinquencies
- Trained new customer service representatives
Unit Director
Boys & Girls Club of San Mateo
01.2003 - 02.2008
- Developed and implemented engaging agendas for youth programs, fostering participation and skill development.
- Coordinated facility events like field trips and community bingo nights, promoting community involvement and enriching student experiences.
- Supported students during homework sessions, contributing to enhanced academic performance and confidence.
- Responsible for 40 kids between the ages of 5-18yrs old
- Provided transportation from various schools
- Opened and closed facility according to procedures.
Education
Criminal Justice & Liberal Arts -
San Mateo College
05-2005
General Education - undefined
South San Francisco High School
07-2002
Skills
- Order management
- Client relations
- Customer follow-up
- Bilingual in Spanish
- Effective communication
- Conflict Resolution
Timeline
Customer Service Representative
Jelly Belly Candy Company
03.2021 - Current
Customer Service Representative
Recology, SF
02.2008 - 10.2015
Unit Director
Boys & Girls Club of San Mateo
01.2003 - 02.2008
General Education - undefined
South San Francisco High School
Criminal Justice & Liberal Arts -
San Mateo College