Vilmar De Oliveira Jr.
Stoughton,MA
Summary
Licensed Auto Damage Appraiser with extensive experience at Norwell Collision, specializing in accurate damage assessments and exceptional customer service. Proven ability to enhance operational efficiency and effectively resolve disputes. Proficient in CCC Pathways appraisal solutions and team leadership, ensuring meticulous attention to detail in all appraisals.
Overview
6
6
years of professional experience
Work History
Licensed Auto Damage Appraiser
Norwell Collision
01.2025 - Current
- Delivered exceptional customer service by promptly addressing concerns during appraisal processes.
- Maintained comprehensive records of damages, repairs, and costs associated with claims.
- Evaluated mechanical systems for performance issues stemming from accident damages.
- Verified accuracy of repair estimates and invoices to ensure proper billing.
- Conducted appraisals for insurance companies and individual customers to assess vehicle values.
Licensed Auto Damage Appraiser
Columbia Auto Body
Raynham, MA
01.2019 - 01.2025
- Conducted appraisals on automobiles, light trucks, custom cars, and vans for Enterprise.
- Evaluated vehicle conditions to identify necessary repairs and assess damage extent.
- Managed and motivated staff to maintain productivity and engagement.
- Resolved customer disputes promptly, ensuring high-quality service delivery.
- Promoted to Licensed Auto Damage Appraiser after demonstrating expertise and commitment.
- Accomplished multiple tasks within established timeframes, enhancing operational efficiency.
- Held roles as Technician and Painter, contributing to diverse shop functions.
Education
High School Diploma -
Apolonio Cardoso
Santa Catarina, Brazil05-2015
Associate of Arts - Education
Faculdades Esucri
Santa Catarina, BrazilAssociate of Arts - Education
Universidade Do Extremo Sul Catarinense
Santa Catarina, BrazilSkills
- Damage assessment and repair estimation
- Customer service and claims handling
- Vehicle inspection and appraisals
- Team leadership and communication
- Attention to detail and writing
- Software proficiency
- Appointment scheduling
- CCC Pathways appraisal solutions
Languages
Bilingual, Fluent in English and Portuguese
Certificates Licenses
Licensed Massachusetts Auto Damage Appraiser
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Licensed Auto Damage Appraiser
Norwell Collision
01.2025 - Current
Licensed Auto Damage Appraiser
Columbia Auto Body
01.2019 - 01.2025
High School Diploma -
Apolonio Cardoso
Associate of Arts - Education
Faculdades Esucri
Associate of Arts - Education
Universidade Do Extremo Sul Catarinense
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