Vimarie Ortiz
Pflugerville
Summary
Organized administrative professional with expertise in scheduling, customer service, and office operations. Currently pursuing a bachelor's degree in Business Administration, aiming for a career in Administrative Support or Human Resources. Demonstrates strong customer relations skills and resilience in fast-paced environments. Detail-oriented with excellent multitasking abilities and a commitment to delivering accurate clerical tasks.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Gastroenterology Office
Round Rock
01.2022 - Current
- Managed front desk operations, including patient check-in and scheduling with multi-line phone systems.
- Processed payments, updated records, and verified insurance information efficiently.
- Delivered high-level customer service to patients with professionalism and empathy.
- Utilized electronic health records system to process patient information accurately.
- Collaborated with medical staff to enhance seamless patient care delivery.
- Trained new employees on customer service protocols and operational systems.
- Resolved patient complaints promptly, maintaining professionalism throughout interactions.
- Executed administrative tasks, including filing paperwork, updating databases, and generating reports.
Medical Logistics Specialist
United States Military
01.2016 - 01.2019
- Managed medical supply chain logistics for military operations and training exercises.
- Oversaw inventory control processes, optimizing supply chain operations.
- Coordinated equipment and supply distribution across multiple locations.
- Developed efficient shipment schedules to meet operational requirements.
- Trained new personnel on logistics procedures and safety protocols.
- Reviewed documentation for accuracy prior to transaction processing.
- Monitored compliance with established inventory control policies and procedures.
- Demonstrated discipline, accountability, and reliability in all tasks.
Education
Some College (No Degree) - Business Administration
Austin Community College
Austin, Texas, TXSkills
- Administrative and HR support
- Customer service and relations
- Office coordination and scheduling
- Data entry and management
- Microsoft Office proficiency
- Problem solving and analysis
Additional Information
Strong interest in Administrative and HR career paths, Experienced with EMR systems and scheduling platforms, Excellent multitasking and organization skills, Veteran - disciplined, reliable, adaptable
References
References available upon request.
Timeline
Customer Service Representative
Gastroenterology Office
01.2022 - Current
Medical Logistics Specialist
United States Military
01.2016 - 01.2019
Some College (No Degree) - Business Administration
Austin Community College