Erica Frazier
Baker Hughes Inc
Houston,TX
1
Certification
12
years of professional experience
Detail-oriented administrative professional with extensive experience in customer service, front desk operations, and office administration. Proven ability to deliver exceptional patient and client service while efficiently managing schedules, handling confidential information, and coordinating daily office activities. A welcoming approach, combined with a steadfast commitment to accuracy and efficiency, enhances communication with patients, staff, and business professionals. Eager to leverage strong administrative and business support skills in a medical office environment to contribute to seamless operations and outstanding service delivery.
Work History
Customer Service Representative
5 Months- Data entry products daily from oil company
- Provided detailed product information, enabling customers to make informed purchasing decisions.
- Assisted in processing returns and exchanges, ensuring compliance with company policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered prompt service to prioritize customer needs.
Administrative Assistant
4 Years 1 Month- Coordinate 20+ weekly meetings and conference room schedules supporting leadership and staff operations
- Greet and manage 100+ visitors weekly while maintaining detailed visitor logs and security compliance protocols
- Greet and manage 100+ visitors weekly, maintaining detailed logs and ensuring security compliance
- Provide administrative support with office daily functions including employee documentation, internal communication, and records management
- Assisted with data entry and maintained company database
- Maintain confidential employee and operational information ensuring documentation accuracy and compliance
- Streamlined front office communication workflows improving response time and operational efficiency
Site Supervisor
7 Years- Supervised 10–15 personnel per shift ensuring adherence to safety procedures and operational standards
- Prepared 50+ incident and compliance reports annually for leadership review, ensuring accurate documentation of safety and regulatory adherence
- Facilitated communication between site leadership and clients to enhance operational effectiveness.
- Trained and onboarded 25+ employees, increasing team readiness and ensuring consistent adherence to operational standards
- Prepared 50+ incident and compliance reports annually for leadership review
Customer Service Representative
1 Year- Assisted 50+ customers per shift resolving inquiries and maintaining high service standards
- Processed transactions while ensuring accurate documentation for compliance
- Supported inventory tracking to enhance operational efficiency
- Resolved customer concerns, fostering positive relationships through professionalism
Education
No Degree - Medical Office Business Professional
Skills
Records management
Data maintenance
Invoice processing
Inventory Management
Executive support
Records management
HR documentation
Onboarding support
Employee Service Support
Operations management
Meeting coordination
Client relations
Microsoft Excel
Policy Adherence
Meeting coordination
Scheduling
Calendar management
Clerical support
Data collection
Office Supply Management
Vendor relations
Appointment management
Administrative tasks
Certification
CPR / First Aid / AED — American Heart Association, Homeland Security Certification, HSE Certification
Personal Information
Title: Administrative Operations | HR Support & Employee Administration | Executive & Office Coordination
Timeline
Customer Service Representative
Baker Hughes Inc
03.2026 - 08.2026Read More
Administrative Assistant
CBRE
02.2022 - 03.2026Read More
Site Supervisor
Allied Universal
01.2015 - 01.2022Read More
Customer Service Representative
OfficeMax
01.2015 - 01.2016Read More
Houston Community College
No Degree from Medical Office Business Professional
Read More