Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Vimlawattie Ragubeer

South Ozone Park,NY

Summary

Accomplished Manager of Operations and Medical Receptionist with a proven track record at CVS Pharmacy and NorthWell Health. Expert in logistics management and customer retention, enhancing operational efficiency and patient satisfaction. Skilled in Microsoft Word, ICD-10, and CPT, with a strong foundation in clinical practices. Achieved significant improvements in employee productivity and patient processing accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager of Operations

CVS Pharmacy
03.2018 - Current
  • Operated cash register for cash, check, and credit card transactions accurately.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Greeted customers entering the store and responded promptly to customer needs.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Medical Receptionist

Northwell Health Long Island Jewish Medical Center
01.2024 - 08.2024
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out, and billing payments.
  • Checked patient insurance, demographics, and health history to keep information current.
  • Answered phone calls and messages from several physicians and medical facilities, scheduling appointments, and handling patient inquiries.
  • Managed approximately 30 incoming calls, emails and faxes per day from patients.

Admitting Clerk

Northwell Health - Lenox Hill Hospital
03.2023 - 11.2023
  • Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility, and self-care plans.
  • Verified patient details and insurance coverage and collected co-pays.
  • Calculated collectible amount due for procedures.
  • Registered and verified patient records before triage with the most up-to-date information.
  • Managed approximately 30 incoming calls, emails, and faxes per day from patients.

Education

Associate of Science - Medical Assistant

Plaza College
Forest Hills, NY
12-2024

Skills

  • Logistics Management
  • Customer Retention
  • Administrative: Microsoft Word, ICD-10 and CPT
  • Clinical Skills: Patient history and documentation, vital signs, EKG, phlebotomy, and medical terminology

Certification

OSHA and CPR

Languages

English
Full Professional

Timeline

Medical Receptionist

Northwell Health Long Island Jewish Medical Center
01.2024 - 08.2024

Admitting Clerk

Northwell Health - Lenox Hill Hospital
03.2023 - 11.2023

Manager of Operations

CVS Pharmacy
03.2018 - Current

Associate of Science - Medical Assistant

Plaza College

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Vimlawattie Ragubeer