Vince Carson
Owasso,OK
Summary
Accomplished professional specializing in workforce and product development at AAON, with a strong focus on training and quality improvement initiatives. Successfully trained over 250 HVAC technicians and numerous internal employees, achieving an impressive 60-75% employee retention rate. Demonstrates exceptional communication and analytical problem-solving skills that drive organizational change and enhance technical training programs. Committed to aligning practices with company goals while effectively navigating challenges to strengthen the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
AAON Academy Technical Trainer
AAON
Tulsa, OK
06.2023 - Current
- Developed customized learning plans for external technicians at different skill levels, ensuring optimal knowledge retention and skill development
- Delivered train-the-trainer sessions to empower external subject matter experts to lead future training initiatives
- Assisted in the development of external certification programs, setting clear expectations for external technicians' performance in technical roles
- Trained and mentored over 250 external HVAC technicians through AAON Academy training
- Conducted thorough needs assessments to identify areas for improvement in training materials and methods
- Collaborated with subject matter experts to develop tailored courses for specific AAON Academy technical training
- Maintained detailed records of employee progress throughout training programs, allowing managers to track improvements over time
Quality Technical Trainer
AAON
Tulsa, OK
03.2018 - 06.2023
- Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development
- Delivered train-the-trainer sessions to empower internal subject matter experts to lead future training initiatives
- Assisted in the development of AAON internal certification programs, setting clear expectations for employee performance in technical roles
- Facilitated virtual, in-person, and blended learning sessions
- Conducted thorough audits of manufacturing processes to identify areas for improvement and implement corrective actions
- Collaborated with cross-functional teams to drive continuous improvement initiatives in the production environment
- Applied coaching techniques and tools to support managers and team members in improving performance
- Developed standard operating procedures for consistent quality, ensuring adherence across all team members
Quality Team Leader
AAON
Tulsa, OK
07.2011 - 07.2017
- Conducted thorough audits of manufacturing processes to identify areas for improvement and implement corrective actions
- Collaborated with cross-functional teams to drive continuous improvement initiatives in the production environment
- Applied coaching techniques and tools to support managers and team members in improving performance
- Developed standard operating procedures for consistent quality, ensuring adherence across all team members
- Championed efforts to reduce waste generation within the facility, promoting sustainability without compromising product quality
- Supervised a team of 4 staff members, assisting them in reaching goals
- Led the development and implementation of the AAON onboarding training program, resulting in 60-75% employee retention rates
- Collaborated with HR to develop training programs for AAON QTLs and supervisors
Education
High School Diploma -
Raymond S. McLain
Tulsa, OKSkills
- Workforce Development
- Product Development
- Effective Communication
- Analytical Problem-Solving
- Prioritization and Scheduling
- Data Interpretation Reporting
- Proficient in Change Management
Certification
- Leadership Training Courses
- First Aid and CPR
- EPA 608 Certified
- OSHA Certified
- Six Sigma Certification
- 608 Universal Refrigerant
Accomplishments
- Resolved product issues through voice of customer testing.
- Assisted with the development and teaching of the EPA 608 training.
- Led the development and implementation of the AAON onboarding training program, resulting in 60-75% employee retention rates.
- Successfully designed and delivered customized learning plans, ensuring a 70% increase in skill retention among employees and external technicians.
- Implemented continuous improvement initiatives in the production environment, leading to a 15% reduction in waste generation without compromising product quality.
Board Memberships
- Chairman of Education Committee, Fab Lab Tulsa, 2018-2023
- Advisory Board Member, University of Tulsa, 2023-present
Affiliations
- Board Member of Fab Lab Tulsa 2018-2023
- Chairman of Education Committee
- Advisory Board Member University of Tulsa 2023-present.
- Volunteer in several civic groups and teams
Timeline
AAON Academy Technical Trainer
AAON
06.2023 - Current
Quality Technical Trainer
AAON
03.2018 - 06.2023
Quality Team Leader
AAON
07.2011 - 07.2017
High School Diploma -
Raymond S. McLain
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