Vince Castaneda
Fresno,CA
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Comcast Cable Company
Visalia, CA
10.2014 - 01.2025
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Responded to customer questions regarding products, prices and availability.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Monitored operations and reviewed records and metrics to understand company performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Facilitated training sessions for new employees on company policies and procedures.
- Organized client meetings to provide project updates.
- Set specific goals for projects to measure progress and evaluate end results.
- Managed team of 10 - 15 employees, ensuring high productivity and quality standards were met.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
Education
Certificate - Information And Communication Technology
National Training Institute
Fresno, CA03-2001
High School Diploma -
Fresno High School
Fresno, CA06-1978
Skills
- Training and mentoring
- Workflow management
- Customer service
- Decision-making
- Employee motivation
- Team building
- Verbal and written communication
- Attention to detail
- Complex Problem-solving
- Coaching and mentoring
- Performance management
- Department organization
- Processes and procedures
- Safety protocols
- Project management
- [Software] experience
- Conflict resolution
- Policy enforcement
- Operations management
- Schedule development
- Goal oriented
Timeline
Supervisor
Comcast Cable Company
10.2014 - 01.2025
Certificate - Information And Communication Technology
National Training Institute
High School Diploma -
Fresno High School
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