Vincent Alanis
San Juan,TX
Summary
Customer Service Representative with a proven track record at Cognosante, adept in complaint resolution. Excelled in enhancing customer satisfaction and streamlining processes.
Demonstrated leadership at Dennys Restaurant, fostering team efficiency and customer service excellence. Skilled in professional communication and problem-solving, consistently achieving positive outcomes and fostering customer loyalty.
Highly Motivated Sales Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cognosante
McAllen, TX
07.2020 - 06.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls, providing frontline customer support or assistance with questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Server/Team Leader
Dennys Restaurant
San Juan, TX
01.2020 - 06.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Enhanced efficiency to attend customer as to what was needed, ice, condiments, utensils, napkins, trays and carry out trays.
- Collaborated with kitchen team to support order preparation
- Manage to take care of payments : cash, CC, Gift Certificates
Sales Associate/Lead
Journeys Shoe Store
McAllen, TX
03.2018 - 08.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
Education
High School Diploma -
IDEA COLLEGE PREP
San Juan, TX07-2019
Some College (No Degree) - Electrical Engineering
South Texas College
McAllen, TXSkills
- Complaint resolution
- Professional telephone demeanor
- System implementation
- Live chat support
- Microsoft Excel
- Positive and professional
- Call center experience
- Office equipment proficiency
- Microsoft PowerPoint
- Call center procedures
- Credit card payment processing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Cognosante
07.2020 - 06.2021
Server/Team Leader
Dennys Restaurant
01.2020 - 06.2020
Sales Associate/Lead
Journeys Shoe Store
03.2018 - 08.2019
High School Diploma -
IDEA COLLEGE PREP
Some College (No Degree) - Electrical Engineering
South Texas College
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