Vincent Arroyo
Phoenix,AZ
Summary
Professional and determined hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs and creating memorable experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
O.H.S.O Brewery
Arcadia, AZ
10.2025 - Current
- Trained new servers on menu knowledge, customer engagement, and service protocols
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Implemented suggestions for improving workflow efficiency within the dining area.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender, Server
Olivers Modern American
Scottsdale, AZ
05.2024 - 10.2025
- Executed polished and professional guest service while maintaining a warm and welcoming demeanor in a dynamic environment.
- Anticipated guest needs and curated personalized dining experiences to enhance satisfaction.
- Articulated and showcased menu items, daily specials, and tasting menus with clarity and enthusiasm.
- Provided expert wine, spirit, and cocktail recommendations tailored to guest preferences.
Bartender, Server
Fate Brewery Co
Tempe, AZ
08.2015 - 01.2025
- Executed opening and closing procedures, ensuring accurate cash drawer preparation and inventory management.
- Assessed and developed team members to enhance collaboration and performance.
- Facilitated training for 20 new bartenders on drink preparation, product promotion, and sanitation protocols.
- Executed social functions and private events, guaranteeing exceptional guest experiences.
Server, Assistant Manager
True Food Kitchen
Phoenix, AZ
02.2022 - 11.2024
- Provided attentive service in a fast-paced environment, ensuring guest satisfaction and timely order delivery.
- Understood and accommodated dietary restrictions, offering menu selections to meet guest needs.
- Maintained up-to-date knowledge of new menu items and ingredients to answer guest questions confidently.
- Worked collaboratively with team members to deliver efficient, friendly service.
Bartender
The Clayton House
Scottsdale, AZ
11.2021 - 01.2024
- Designed and curated innovative cocktail menus to enhance customer experience.
- Developed and oversaw employee scheduling to ensure optimal coverage during peak hours.
- Ensured compliance with state laws and company policies related to alcohol service and guest safety.
- Optimized workflows and schedules to elevate team performance and enhance guest experience.
Manager
Scramble
Tempe, AZ
08.2021 - 03.2022
- Oversaw and guided team members in implementing efficient operational methods and procedures.
- Facilitated customer interactions by greeting and encouraging feedback to enhance.
- Executed precise inventory calculations and ordered necessary supplies.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Pedal Haus Brewery
Tempe, AZ
11.2020 - 05.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Executed comprehensive opening, closing, and shift change responsibilities to ensure operational efficiency.
- Leveraged extensive beer knowledge to provide tailored recommendations for guests.
Operations Manager
Ensemble Catering
Laveen, AZ
12.2010 - 07.2019
- Evaluated kitchen facilities at venues prior to events to ensure operational readiness.
- Facilitated recruitment, hiring, and training processes for team members.
- Established and enforced performance and service standards to ensure a consistently high-quality environment.
- Assessed catering orders and orchestrated staff coordination for optimal equipment setup and menu presentation.
- Developed and implemented processes to enhance support for assistance groups.
- Analyzed financial loss to identify underlying causes and implement corrective measures.
- Evaluated individual strengths of over 20 employees and launched a mentoring program to enhance skill development.
Shift Leader
Charlestons
Chandler, AZ
12.2013 - 03.2015
- Evaluated kitchen facilities at venues prior to events to ensure operational readiness.
- Facilitated recruitment, hiring, and training processes for team members.
- Established and enforced performance and service standards to ensure a consistently high-quality environment.
- Assessed catering orders and orchestrated staff coordination for optimal equipment setup and menu presentation.
- Developed and implemented processes to enhance support for assistance groups.
- Analyzed financial loss to identify underlying causes and implement corrective measures.
- Evaluated individual strengths of over 20 employees and launched a mentoring program to enhance skill development.
Education
Associate of Arts -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05.2016
Skills
Memory retention
High volume dining
Banquet coordination
Sales techniques
Guest relations management
Multitasking and organization
Dietary restrictions knowledge
High energy and stamina
Team leadership
Reliable and responsible
Proactive problem-solving
Certification
Food Handlers Certification
Title 4 Certification
Timeline
Server
O.H.S.O Brewery
10.2025 - Current
Bartender, Server
Olivers Modern American
05.2024 - 10.2025
Server, Assistant Manager
True Food Kitchen
02.2022 - 11.2024
Bartender
The Clayton House
11.2021 - 01.2024
Manager
Scramble
08.2021 - 03.2022
Server
Pedal Haus Brewery
11.2020 - 05.2021
Bartender, Server
Fate Brewery Co
08.2015 - 01.2025
Shift Leader
Charlestons
12.2013 - 03.2015
Operations Manager
Ensemble Catering
12.2010 - 07.2019
Associate of Arts -
Maricopa Community Colleges, Mesa Community College