VINCENT A. STEWART
El Paso,TX
Summary
To obtain the Health Care Advocate (Veterans Services Representative I) position, leveraging extensive experience navigating VA healthcare systems, providing veteran advocacy, conducting case analysis, and coordinating interagency resolutions.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Senior Leader (Retired)
United States Army
- Completed 1,000+ interviews and counseling sessions addressing healthcare access, entitlements, and personnel issues.
- Led and mentored more than 150 soldiers across multiple assignments, ensuring access to medical services and VA resources.
- Utilized Microsoft Office and military systems to manage records, produce reports, and track unit readiness.
- Maintained confidentiality and professionalism while handling sensitive medical and personnel information.
- Managed compliance-driven documentation, reports, and readiness tracking under strict regulatory requirements.
- Coordinated with medical officers and caseworkers to resolve delays and ensure continuity of care.
- 23 Years of Honorable Service | Full-Time Active Duty
VR&E Career Advisor
Texas Veterans Commission
01.2020 - 12.2024
- Achieved a 90%+ resolution rate on complex medical-access cases by directly collaborating with Patient Advocates, clinical teams, and VBA representatives.
- Supported more than 1,200 veterans in resolving VA healthcare access issues, improving coordination and referral processing.
- Provided high-level case analysis using critical thinking to address multi-layered health and benefit concerns.
- Maintained compliance-driven documentation, reporting, and case tracking in fast-paced environments.
- Delivered workshops, briefings, and stakeholder presentations to strengthen community engagement.
- Served as a primary advocate for veterans facing delays, miscommunication, or administrative barriers.
- 40 hours/week
Veterans Career Advisor
Texas Veterans Commission
01.2018 - 12.2020
- Conducted 800+ structured interviews and assessments, identifying barriers and developing individualized action plans.
- Advised over 1,000 veterans on healthcare navigation, benefit access, and service-connected concerns.
- Maintained accurate case documentation and HIPAA-compliant records in state and federal case management systems.
- Delivered outreach briefings and presentations to hospitals, clinics, and community partners to expand veteran awareness.
- 40 hours/week
Assistant Director of Admissions
Spartan College of Aeronautics & Technology
06.2013 - 11.2017
- Increased enrollment efficiency by 20% by streamlining interviews, documentation workflows, and admissions processes.
- Guided more than 2,500 prospective students—including hundreds of veterans—through program selection and eligibility review.
- Maintained enrollment tracking, documentation, and reports using Microsoft Office Suite.
- Ensured compliance with federal, state, and institutional regulations and reporting requirements.
- Represented the institution through community outreach, presentations, and recruitment events.
- Coordinated onboarding with financial aid, academic leadership, and student services to streamline enrollment.
- 40 hours/week
Education
M.S. - Organizational Leadership
Arizona State University
Tempe, AZ03-2016
B.S. - Human Services
Cameron University
Lawton, OK05-2008
Skills
- Proficient in navigating VA healthcare services
- Case management for veterans
- Clinical documentation assessment
- Critical Thinking & Problem Solving
- Interviewing & Needs Assessment
- Customer Service Excellence
- HIPAA Compliance
- VA Claims Interpretation
- Stakeholder Coordination
- Conflict Resolution & Diplomacy
- Public Speaking & Presentations
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ethical leadership
- Strategic visioning
- Adaptability and resilience
- Data-driven decision making
Certification
- Lean Six Sigma Yellow Belt – SixSigma.us (2020)
- Trauma-Informed Care Certification (2022)
- MBTI Certification –
Timeline
VR&E Career Advisor
Texas Veterans Commission
01.2020 - 12.2024
Veterans Career Advisor
Texas Veterans Commission
01.2018 - 12.2020
Assistant Director of Admissions
Spartan College of Aeronautics & Technology
06.2013 - 11.2017
Senior Leader (Retired)
United States Army
M.S. - Organizational Leadership
Arizona State University
B.S. - Human Services
Cameron University