VINCENT BAZZONE
McKeesport,PA
Summary
Experienced professional with a variety of job experiences requiring interpersonal skills. Motivated and reliable, service-oriented; background in relationship-based sales, customer service, behavioral health, and education. Graduate student: Grand Canyon University, MS, Clinical Mental Health Counseling.
Overview
12
12
years of professional experience
Work History
Engagement Specialist
Familylinks, Inc.
Pittsburgh, PA
12.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
Direct Support Professional
Familylinks, Inc.
McKeesport, PA
11.2022 - 12.2023
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with clients to facilitate smooth, quality care.
Behavioral Health Technician
WJS Psychological Associates
McKeesport, PA
02.2020 - 05.2022
- Documented behavioral incidents thoroughly to keep accurate records.
- Cultivated relationships with clients, discussing ways to help improve overall health while decreasing harmful behaviors.
- Maintained a caseload of up to 8 clients.
- Collaborated with multidisciplinary team to determine effective treatment plans.
Instructional Assistant
Glade Run Lutheran Services
Zelienople, PA
09.2019 - 11.2019
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
- Observed children and recorded activities, maintained daily records and created safe environments during activities.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Contact Representative
Internal Revenue Service
Pittsburgh, PA - Pennsylvania
11.2017 - 10.2018
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction
- Proactively identified and solved complex problems
Account Executive
ARL Logistics LLC
Moon, PA
02.2017 - 06.2017
- Contacted prospects to discuss shipping needs.
- Quoted prices, negotiated credit terms and other bid specifications.
- Opened 15+ accounts within four months.
- Monthly gross revenue exceeding $80,000; monthly net revenue exceeding $10,000.
Outbound Sales Representative
ADP, LLC
Coraopolis, PA
02.2016 - 10.2016
- Contacted existing customers to discuss how their needs could be met with specific products and services
- Drove revenue by leveraging promotional pricing and building the value of streamlining additional services thru the payroll account
- Exceeded sales expectations in February, March, April, May, September, and October
Carrier Sales Representative
PLS Logistics Services
Cranberry Twp, PA
09.2015 - 12.2015
- Sourced high quality, high volume providers for the company's largest customer accounts; built relationships based on strategic, competitive pricing and consistent business.
- Fast paced, service oriented responsibilities.
Account Executive
PLS Logistics Services
Cranberry Twp, PA
09.2013 - 10.2015
- Contacted new and existing customers to discuss their shipping needs.
- Quoted prices, credit terms and other bid specifications.
- Re-engaged several past customers and opened 50+ new accounts; monthly revenue exceeding $150,000, monthly net revenue exceeding $15,000.
- Opened a new account with a Fortune 50 company.
Special Education Instructional Assistant
McKeesport Area School District
McKeesport, PA
01.2012 - 08.2013
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students
- Supervised students and maintained safety throughout school buildings and on field trips
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school’s philosophy and mission
- Conducted special assessments and tutoring sessions to support individual student needs
- Complied with instructor-developed IEPs
Education
Bachelor of Science - Liberal Studies
Clarion University of PA
2012
Skills
- Exceptional interpersonal skills
- Excellent written communication skills
- Dependable and honest
- High degree of integrity and accountability
Timeline
Engagement Specialist
Familylinks, Inc.
12.2023 - Current
Direct Support Professional
Familylinks, Inc.
11.2022 - 12.2023
Behavioral Health Technician
WJS Psychological Associates
02.2020 - 05.2022
Instructional Assistant
Glade Run Lutheran Services
09.2019 - 11.2019
Contact Representative
Internal Revenue Service
11.2017 - 10.2018
Account Executive
ARL Logistics LLC
02.2017 - 06.2017
Outbound Sales Representative
ADP, LLC
02.2016 - 10.2016
Carrier Sales Representative
PLS Logistics Services
09.2015 - 12.2015
Account Executive
PLS Logistics Services
09.2013 - 10.2015
Special Education Instructional Assistant
McKeesport Area School District
01.2012 - 08.2013
Bachelor of Science - Liberal Studies
Clarion University of PA
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