Vincent Brozzetti
Cosby,TN
Summary
Customer-oriented General Manager with 24 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
24
24
years of professional experience
Work History
General Manager
The Walden Hotel Trademark Collection by Wyndham
Pigeon Forge, TN
03.2021 - 11.2025
- Implemented operational management practices to optimize service quality and enhance overall guest satisfaction.
- Created and delivered targeted training initiatives aimed at fostering employee performance and accountability.
- Streamlined processes resulting in increased efficiency across front desk and housekeeping departments.
- Oversaw budget management, ensuring effective allocation of resources for optimal profitability.
General Manager
The Clarion Inn by Choice Hotels
Pigeon Forge, TN
06.2017 - 03.2021
- Led operational management to enhance guest satisfaction and service quality.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
General Manager, Banquet Chef
Quality Inn Creekside and Fine Cuisine
Gatlinburg, TN
07.2002 - 06.2017
- Directed daily operations to enhance guest satisfaction and service quality.
- Implemented cost-control measures to optimize budget management and resource allocation.
- Led staff training initiatives, fostering a culture of excellence in hospitality services.
- Developed marketing strategies to increase brand visibility and drive revenue growth.
- Led operations to enhance guest satisfaction and drive repeat business.
Education
Associate of Science - Culinary Arts
The Restaurant School
Philadelphia, PA05.1988
Skills
- Operations management
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Relationship building
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Staff training and development
Accomplishments
The Walden Hotel received the award
Best of Trademark, #1 Hotel 2024
The Clarion Inn
"Ring of Honor" 2016,2017,2018 for
Choice Hotels
Timeline
General Manager
The Walden Hotel Trademark Collection by Wyndham
03.2021 - 11.2025
General Manager
The Clarion Inn by Choice Hotels
06.2017 - 03.2021
General Manager, Banquet Chef
Quality Inn Creekside and Fine Cuisine
07.2002 - 06.2017
Associate of Science - Culinary Arts
The Restaurant School