Vincent Castillo
Los Angeles,CA
Summary
Proven leader with extensive experience at Starbucks and Six Flags Fiesta Texas, excelling in staff management and customer engagement. Expert in employee training, conflict resolution, and maintaining high standards of workplace safety. Achieved significant improvements in team productivity and customer satisfaction through effective staff development and motivation.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Barista
Starbucks
08.2017 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Entertainment Lead
Six Flags Fiesta Texas
04.2015 - 03.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Entertainer
Six Flags Fiesta Texas
05.2013 - 03.2015
- Remained in costume for extended periods for maximum performance effect.
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Participated in corporate events.
Education
No Degree - Business Law
Arizona State University
Tempe, AZ12.2027
High School Diploma -
John Marshall High School
San Antonio, TX05.2015
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Staff Motivation
- Staff Development
- Inventory control and record keeping
- Conflict resolution techniques
Timeline
Shift Supervisor
Starbucks
07.2022 - Current
Barista
Starbucks
08.2017 - 07.2022
Entertainment Lead
Six Flags Fiesta Texas
04.2015 - 03.2017
Entertainer
Six Flags Fiesta Texas
05.2013 - 03.2015
No Degree - Business Law
Arizona State University
High School Diploma -
John Marshall High School
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