Vincent Castillo

As the single point of contact within a major account, My role is the face of 4M Building Solutions to the client. I take ownership of the account to ensure we are meeting and exceeding our client's expectation.

Responsibilities

: Supervising, coaching, and train 44 Team Members

: Develop rapport with the client contact and become the single point of contact

: Plan and prepare Team Members work schedules

: Implement 4M Operational Playbook

: Maintain accurate building / facility records

: Promote a safe work environment

• In-person meetings on all accounts in assigned South Texas territory
• Grow topline revenue sales and margin dollars
• Utilize Sales Force on a daily basis
• Establish, build and maintain strong relationships with customers to build trust
• Identify revenue opportunities for customers and the company
• Respond to clients in a timely manner
• Collaborate with other departments and team members to solve inquiries.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

• Account Manager, Manufacturing May 2017-present
• Account Manager, Healthcare March 2105- May 2017
• Business development through responsiveness and understanding of evolving customer needs.
• Produce positive sales results by way of relationship-building with the customer in learning their side of the business, in which strategic business formulations are utilized to drive revenue.
• Understand and implement Grainger's Value Proposition when complex situations arise, as to articulate to customers, the solutions that Grainger may provide to their organization.
• Effectively express ideas, plans, actions, and projects by means of Business Planning sessions, presentations and coordination of vendors identified as best-suited for the project.
• Establish customer and market priorities to execute a strategic course of action to not only accomplish sales goals, but also ensure customer's goals are met and expectations have been exceeded.
• Adhere to compliance of company sales and pricing guidelines.
• Fully leverage all resources and technical support available to ensure customer satisfaction.
• Understand impact of customer focused activities to increase productivity and sales by way of market analysis and trends.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
• Sold new products and services and developed new accounts to maximize revenue potential.
• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

• Account Executive February 2011- February 2015
• Development and implementation of sales strategies that incorporate both inbound and outbound package opportunities. Cultivation of multi-level customer relationships to identify the organization-specific needs with key stakeholders throughout the customer's organization. Coordination of contracts and compliance. Evaluate competitor offerings and strategies to put UPS in a favorable position to obtaining the business. Broaden portfolio of services, based on customer needs.
• Researched competitive landscape and emerging technologies to position brand in global marketplace
• Freight Specialist May 2009 - January 2011
• Train, develop, mentor and manage 22 Inside Sales Representatives (ISR) for quarterly percent effectiveness, sales techniques and overall growth within the organization. Research and identification of sales strategy development.
• Chairman Sales Excellence Awards- Top Inside Sales Representative Q2
• Inside Sales Representative August 2008 - May 2009
• Account management and business development of services. Provide customers with additional education regarding UPS' processes and system. Maintained business relationships to provide ongoing necessary support, as identified.
• Built and strengthened relationships with new and existing accounts to drive revenue growth
• Reviewed accounts monthly to monitor and track customer satisfaction and complaints