Summary
Overview
Work History
Education
Skills
Timeline
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Vincent Celano

Sales
Houston,TX

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Dedicated with a history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences.

Overview

2
2
years of post-secondary education
13
13
years of professional experience

Work History

Senior Travel Agent

Vacations To Go
Houston, TX
03.2009 - 03.2020
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business [Number]%.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

Security Specialist

Protection One
Houston, TX
11.2006 - 07.2008
  • Explained how to properly use security systems so that customers were knowledgeable.
  • Conducted security audits to identify vulnerabilities.
  • Recommend improvements in security systems and procedures.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Identified issues, analyzed information and provided solutions to problems.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Educated customers on effective use of security systems.

Education

No Degree - Hotel Management

University Of Nevada - Las Vegas
Las Vegas, NV
01.1990 - 05.1991

No Degree - Hotel And Motel Management

SUNY College Of Technology At Delhi
Delhi, NY
09.1988 - 05.1989

Skills

Client amenities

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Timeline

Senior Travel Agent

Vacations To Go
03.2009 - 03.2020

Security Specialist

Protection One
11.2006 - 07.2008

No Degree - Hotel Management

University Of Nevada - Las Vegas
01.1990 - 05.1991

No Degree - Hotel And Motel Management

SUNY College Of Technology At Delhi
09.1988 - 05.1989
Vincent CelanoSales