Vincent Celano
Sales
Houston,TX
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Dedicated with a history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Senior Travel Agent
Vacations To Go
Houston , TX
2009.03 - 2020.03
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business [Number]%.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Security Specialist
Protection One
Houston , TX
2006.11 - 2008.07
- Explained how to properly use security systems so that customers were knowledgeable.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Performed risk analyses to identify appropriate security countermeasures.
- Identified issues, analyzed information and provided solutions to problems.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Educated customers on effective use of security systems.
Education
No Degree - Hotel Management
University Of Nevada - Las Vegas
Las Vegas, NV 1990.01 - 1991.05
No Degree - Hotel And Motel Management
SUNY College Of Technology At Delhi
Delhi, NY 1988.09 - 1989.05
Skills
Client amenities
undefinedTimeline
Senior Travel Agent
Vacations To Go
2009.03 - 2020.03
Security Specialist
Protection One
2006.11 - 2008.07
No Degree - Hotel Management
University Of Nevada - Las Vegas
1990.01 - 1991.05
No Degree - Hotel And Motel Management
SUNY College Of Technology At Delhi
1988.09 - 1989.05